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- Tasks: Manage on-site staff across multiple residential buildings, ensuring high morale and client satisfaction.
- Company: Join Abbatt, a supportive team focused on delivering excellent service in property management.
- Benefits: Enjoy 25 days annual leave, private healthcare, flexible hours, and regular social events.
- Why this job: Make a real impact in a rewarding role that blends HR, operations, and client services.
- Qualifications: Previous multi-site management experience in retail or hospitality is essential; training provided for HR processes.
- Other info: This is a 12-month maternity cover with potential for permanent opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Maternity Cover: Account Manager - 12-Month Fixed-Term Contract
Location: High Holborn, London (with regular travel across London)
We're on the lookout for a fantastic Account Manager to join our lovely Dual Management team at Abbatt, covering a 12-month maternity leave. This is a brilliant opportunity for someone with Area Manager experience in retail or hospitality - especially if you're used to juggling multiple sites, leading people with energy and empathy, and delivering excellent service to both clients and internal teams.
About the Role
As part of our Dual Management division (our outsourced staffing solution for property managers), you'll be the go-to person for managing on-site staff across multiple residential buildings in London. This includes recruitment, onboarding, ongoing support, employee relations, and client satisfaction. You'll be based at our office in High Holborn but will regularly visit sites to check in with your teams and meet clients face-to-face. It's a people-first role that blends HR, operations, account management and client services.
What You'll Be Doing
- Staff & Site Management
- Oversee staffing at multiple high-end residential properties
- Regular site visits to support staff and ensure high morale
- Lead recruitment, inductions, training, and appraisals
- Manage employee relations (with HR support) and retention strategies
- Conduct Health & Safety checks and ensure compliance
- Client Relationship Management
- Be the key point of contact for your client portfolio
- Attend service review meetings and produce performance reports
- Quickly resolve any service issues and implement improvements
- Operational & Project Support
- Implement and manage new staffing contracts
- Managing rotas and ensuring sites are always covered, especially at peak holiday times
- Collaborate with our internal recruitment teams to source talent
- Support with temporary staffing needs as they arise
- Assisting with Payroll and Invoicing
- Business Development & Representation
- Represent Abbatt Dual Management at networking and client events
- Promote our Dual Management service to new and existing contacts
What We're Looking For
- Previous multi-site people management experience - ideally from a retail Area Manager or hospitality background
- A natural relationship-builder with a passion for service excellence
- Comfortable working independently and managing your own schedule
- Some understanding of HR processes, employee relations, or Health & Safety is helpful (but we'll train you!)
- Organised, confident, and a great communicator
- Knowledge of scheduling or HR software would be beneficial
What You'll Get in Return
- 25 days annual leave + birthdays off + bank holidays
- Private healthcare & EAP
- Flexible working hours (7.5-hour days, flexible between 8:30am - 6pm)
- Season ticket loan
- Gym membership contributions
- Regular social events, monthly team drinks, and company parties
- A genuinely warm and supportive team culture
Interested? We'd love to hear from you if you're a people-centric leader looking to make a real impact in a rewarding, fast-paced role. This is a maternity cover role expected to last 12 months, however there may be permanent opportunities within the team or the wider company for the right person on completion. Salary is negotiable.
Account Manager - 12 month FTC employer: Abbatt Property Recruitment
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - 12 month FTC
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Account Manager role. Understanding the nuances of managing multiple sites and leading teams will help you demonstrate your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the property management and hospitality sectors. Attend industry events or join online forums to connect with people who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and resolved conflicts in previous roles. Being able to share specific stories will showcase your leadership skills and ability to handle challenges effectively.
✨Tip Number 4
Research Abbatt and their Dual Management division. Understanding their values and services will allow you to tailor your conversations and show genuine interest in contributing to their team.
We think you need these skills to ace Account Manager - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multi-site management experience, particularly in retail or hospitality. Emphasise any relevant skills such as recruitment, employee relations, and client management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your ability to build relationships. Mention specific examples from your past roles that demonstrate your leadership and operational skills.
Highlight Relevant Experience: In your application, focus on your previous roles that involved managing teams across multiple locations. Discuss how you handled challenges and improved team morale, as these are key aspects of the role.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with Abbatt and how you can contribute to their Dual Management division. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Abbatt Property Recruitment
✨Showcase Your People Management Skills
As an Account Manager, you'll be overseeing multiple sites and staff. Be prepared to discuss your previous experience in managing teams, especially in retail or hospitality. Share specific examples of how you've motivated your team and handled challenges.
✨Demonstrate Your Client Relationship Expertise
This role requires excellent client relationship management. Think of instances where you've successfully built rapport with clients or resolved service issues. Highlight your ability to communicate effectively and maintain client satisfaction.
✨Familiarise Yourself with HR Processes
While the company will provide training, having a basic understanding of HR processes, employee relations, and Health & Safety will set you apart. Brush up on these topics and be ready to discuss how they relate to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple priorities. Prepare for scenarios related to staffing challenges or client complaints, and think through how you would approach these situations.
