At a Glance
- Tasks: Lead a team to manage high-rise residential properties and ensure top-notch service.
- Company: Join the UK's leading residential property services provider with over 40 years of experience.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and birthday off!
- Other info: Dynamic role with opportunities for career growth and long service awards.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: 3+ years in property management and experience managing a service charge budget.
The predicted salary is between 48000 - 48000 £ per year.
Residential Estate Manager
Salary
£48,000 per annum
Working hours
Monday - Friday, 9:00am - 5:00pm ( 35 hours p/week )
Location
- Cross Harbour
- Development Information
- High-rise buildings
- 20 blocks
- Direct management of 6 staff, including an Estate Assistant
- Profile
Our client is the UK's leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland.
With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector.
Responsibilities
- Ensure effective service levels and act as the representative towards customers, clients and developers as appropriate, ensuring all aspects of the development are fully presentable, serviced and properly maintained.
- Directly manage and support a team of 6 staff, including an Estate Assistant, providing leadership, guidance, training and performance management.
- Maintain effective working relationships with the committee of any Residents Association, RMC or RTM.
- Attend meetings as appropriate and identify and deliver ongoing training needs to support the team.
- Utilise appropriate internal and external methods and support to ensure the effective operation of the development.
- Conduct frequent reviews with direct reports, providing constructive feedback and coaching and ensuring KPIs and SLAs are met.
- Manage internal resources and staff performance, setting guidelines, managing holiday and sickness absences and organising shift cover, including emergency cover where required.
- Maintain cost control and review expenditure and accounts, including setting service charges and presenting accounts, together with preparation and presentation of bi-monthly financial summary reports.
- Arrange and attend proactive customer, contractor and client meetings, ensuring issues are promptly administered and dealt with within agreed timeframes.
- Respond to complaints up to Stage 1 and collaborate with the Regional Manager on Stage 2 complaint responses.
- Review year-end accounts and monitor financial performance, providing quarterly reporting to the client.
- Complete risk assessments, health and safety checks and routine testing requirements, ensuring any concerns are acted upon and completed within the required timeframe.
- Monitor and supervise contractors carrying out works on and around the development.
- Maintain knowledge of building safety requirements and relevant legislation.
- Raise and monitor works orders, ensuring all works are delivered within designated timeframes.
- Maintain knowledge of Section 20 consultation requirements and work closely with the major works team to expedite outstanding major works.
- Ensure reactive and planned works are conducted to a high standard.
- Ensure all irregular incidents are investigated and reported to the Development Manager.
- Provide a response to emergency queries outside normal office hours, directing colleagues as appropriate and attending where necessary.
- Carry out regular inspection audits of the site and take or organise remedial action where required.
- Ensure the fabric of the buildings, both externally and internally, is maintained and serviced to a high standard, including achievement of all KPIs.
Essential Experience
- TPI Level 2 or above.
- Essential - experience managing a service charge budget.
- Strong residential property management experience.
- Minimum 3 years' experience in a similar Property Manager, Building Manager or Development Manager role.
- Experience managing and developing a team.
- Up-to-date knowledge of relevant building, health and safety and residential property legislation.
Benefits
- Birthday off
- 25 days annual leave plus bank holidays
- Death in service - 2 x annual salary
- Private medical insurance
- Enhanced pension scheme
- Childcare vouchers, renewed every January
- Long service awards - 10 years
Residential Estate Manager in London employer: Abbatt Property Recruitment Careers
Join a prestigious residential building in Central London as a Night Concierge, where you will be part of a dedicated team committed to providing exceptional service. Enjoy a supportive work culture that values professionalism and discretion, alongside opportunities for personal growth in a high-end environment. With competitive salary and a focus on employee well-being, this role offers a unique chance to thrive in a vibrant city while making a meaningful impact on residents' lives.
Contact Details:
Abbatt Property Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Estate Manager in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Abbatt Property Recruitment Careers.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Abbatt Property Recruitment Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Abbatt Property Recruitment Careers's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Residential Estate Manager in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Residential Estate Manager role at Abbatt Property Recruitment Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Abbatt Property Recruitment Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Abbatt Property Recruitment Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Abbatt Property Recruitment Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Abbatt Property Recruitment Careers.
