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- Tasks: Be the friendly face for residents, handling enquiries and ensuring smooth operations.
- Company: Join a remarkable residential development in Birmingham, focused on community and service.
- Benefits: Earn £12.27 per hour with potential for permanent placement and flexible weekend hours.
- Why this job: Build strong relationships while providing essential support in a vibrant living environment.
- Qualifications: Experience in customer service and property management is preferred; professionalism is key.
- Other info: Work hours are 08:00-18:00 on weekends; perfect for students seeking part-time work.
We are currently have a Weekend day Front of House opportunity to work in our remarkable residential developments in Birmingham (B12). This is a temp role initially, with the potential to become permanent if performance is up to standard. You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have.
You will be a people person, going that little bit further to get to know the residents and building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You will be the first and primary point of contact for residents when it comes to any support they need at the place they call home.
Ideally, you will have all or most of the experience we are asking for:
- Previous residential or other property experience, preferably within a similar role
- Significant experience providing exemplary levels of customer service
- Experience in managing contractors and building works within a busy development
- Awareness of general fire, health & safety and security
- Proven ability to handle confidential information with professionalism and discretion
Responsibilities:
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Assist the residents, guests and visitors when required.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
- Communicate with leaseholders and managing agents in an attentive and personable manner.
- Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
- Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes.
- Ensure correct reporting of any security/Health & Safety issues, incidents and complaints, taking appropriate action in the event of an emergency.
- Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
- Maintain accurate and timely records for all residents via the platform 'Buildinglink'.
Hours: 08:00-18:00 / Saturdays & Sundays
Salary: £12.27 per hour
Location: Birmingham (B12)
If this position is of interest to you, please send your CV across. Unfortunately, if you have not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Weekend Front of House (Days - Temp to Perm) employer: Abbatt Group
Contact Detail:
Abbatt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Front of House (Days - Temp to Perm)
✨Tip Number 1
Familiarise yourself with the residential development sector, especially in Birmingham. Understanding the local area and its residents can help you build rapport quickly, which is crucial for this role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact, demonstrating a friendly and professional demeanour will set the right tone for interactions with residents and visitors.
✨Tip Number 3
Gain some knowledge about health and safety regulations relevant to residential properties. Being able to confidently discuss these topics will show your commitment to maintaining a safe environment for everyone.
✨Tip Number 4
Prepare to showcase your ability to handle confidential information discreetly. This is key in building trust with residents, so think of examples from past experiences where you've successfully managed sensitive situations.
We think you need these skills to ace Weekend Front of House (Days - Temp to Perm)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Emphasise any previous roles where you interacted with residents or managed contractors, as this is crucial for the Front of House position.
Craft a Strong Cover Letter: Write a cover letter that showcases your people skills and ability to build relationships. Mention specific examples from your past experiences that demonstrate your professionalism and courteousness when dealing with residents and visitors.
Highlight Relevant Skills: In your application, clearly outline your skills related to health and safety awareness, handling confidential information, and managing security protocols. These are key aspects of the role that the employer will be looking for.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Abbatt Group
✨Showcase Your People Skills
As a Front of House representative, your ability to connect with residents and visitors is crucial. Be prepared to share examples of how you've built relationships in previous roles, demonstrating your friendly and approachable nature.
✨Demonstrate Professionalism
Since you'll be the first point of contact, it's essential to present yourself professionally. Dress appropriately for the interview and maintain a courteous tone throughout. This will reflect your understanding of the role's expectations.
✨Highlight Customer Service Experience
Prepare to discuss your previous customer service roles, especially in residential or property settings. Share specific instances where you went above and beyond to assist customers, as this aligns with the job's requirements.
✨Understand Health & Safety Protocols
Familiarise yourself with basic health and safety regulations relevant to residential properties. Being able to discuss these topics during the interview will show that you're proactive and aware of the responsibilities that come with the role.
