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For Companies At a Glance
- Tasks: Manage residential developments, ensuring high service levels and customer satisfaction.
- Company: Join the UK's leading residential property services provider with over 40 years of experience.
- Benefits: Enjoy 25 days annual leave, birthday off, private medical care, and a generous pension scheme.
- Why this job: Be part of a dynamic team, making a real impact in residential management and customer service.
- Qualifications: 4 years of residential experience and service charge budget expertise required.
- Other info: Work in a vibrant environment with a fitness suite and cycle storage.
Our client is the UK's leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector.
Responsibilities
- Effective service levels, acting as the representative towards customers, clients, and Developers, ensuring all aspects of the development are fully presentable, serviced, and properly maintained.
- Maintaining working relationships with the committee of any Residents Association / RMC, RTM Co.
- Attending meetings as appropriate and delivering ongoing training needs to support the team.
- Utilising appropriate internal and external methods and support.
- Conducting frequent reviews with direct reports, providing constructive feedback and coaching, ensuring KPIs and SLAs are met.
- Managing performance, setting guidelines, managing holiday/sickness absences, and organising shift cover, undertaking or organising emergency cover as required.
- Cost control and review of expenditure and accounts, including assisting with setting service charges and presenting accounts together with preparation and presentation of bi-monthly financial summary reports.
- Proactive customer/contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
- Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses.
- Conducting risk assessments, health and safety checks, and routine testing requirements, ensuring concerns are acted upon and completed within the given timeframe.
- Monitoring and supervision of contractors, carrying out works on and around the development.
- Ensuring all works orders are monitored and delivered within the designated time frame.
- Ensuring reactive/planned works are conducted to a high quality.
- Investigating and reporting all irregular incidents to the development manager.
- Providing a response to emergency queries (out of normal office hours), directing colleagues as appropriate, including attendance where necessary.
- Conducting regular inspection audits of the site and organising remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.
Development Information
- Development details: 850 units
- 7 members of staff - 1 Assistant Development Manager, 3 Concierge, 1 maintenance operative, and 1 yardman onsite
- Service charge ranging up to £3 million
- 270 parking spaces
- Fitness suite and cycle storage.
Essential Experience
- Service charge budget experience required
- Residential Experience
- 4 years experience working within the job title
- RMC experience
- Up to date with all building legislation
Benefits
- Birthday off
- 25 days annual leave
- Death in service 2 x annual salary
- Private medical care (Opt into - taxable perk)
- Voluntary life 2022
- 4% Pension scheme
- Child care vouchers renew every January
- Long service awards - 10 years
- Sick pay - 6 months - 5 years = 6 weeks pay / 5 years - 10 years = Up to 12 weeks
If this would be something of interest, please apply with your CV and Niamh will be in touch.
Residential Development Manager employer: Abbatt Group
Contact Detail:
Abbatt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Development Manager
✨Tip Number 1
Familiarise yourself with the latest building legislation and residential management practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the residential property sector, especially those who have experience with Resident Management Companies (RMCs). Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your experience with service charge budgets and how you've successfully managed them in previous roles. Be ready to provide specific examples of how you've controlled costs and improved service levels.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've effectively managed teams in the past. Highlight your ability to provide constructive feedback and support team development, as this is crucial for the role.
We think you need these skills to ace Residential Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential property management, particularly focusing on service charge budgets and RMC experience. Use specific examples that demonstrate your ability to manage teams and maintain high service levels.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your experience in managing developments, your approach to customer service, and how you handle complaints and issues effectively.
Highlight Relevant Skills: In your application, clearly outline skills that are essential for the role, such as budget management, team leadership, and knowledge of building legislation. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Residential Development Manager.
How to prepare for a job interview at Abbatt Group
✨Know Your Numbers
Be prepared to discuss your experience with service charge budgets and financial management. Familiarise yourself with key figures from your previous roles, as well as any relevant legislation that impacts residential development.
✨Showcase Your Leadership Skills
As a Residential Development Manager, you'll be leading a team. Highlight your experience in managing staff, providing feedback, and conducting training sessions. Be ready to share specific examples of how you've successfully motivated and developed your team.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've handled complaints and resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive approach to problem-solving.
✨Understand the Company Culture
Research the company’s values and mission. Be ready to explain how your personal values align with theirs and how you can contribute to their goal of delivering expert management and customer service across the residential sector.
