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- Tasks: Support the Development Manager with administration and coordinate estate operations.
- Company: Join the UK's top residential property services provider with over 40 years of experience.
- Benefits: Enjoy 25 days annual leave, private medical cover, and a raised pension scheme.
- Why this job: Be part of a dynamic team making a real impact in residential management.
- Qualifications: Good written grammar and basic administrative skills are essential.
- Other info: Work Monday to Friday, 8:00am - 4:00pm, in a supportive environment.
Salary: £26,000 per annum
Working hours: Monday - Friday (8:00am - 16:00pm)
Location: UB3
Profile:
Our client is the UK's leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector.
Key Responsibilities:
- To provide a high level of administration support to the Development Manager.
- To be a part of the Team maintaining the policies, company rules and to provide consistent quality work.
Main Duties:
- Prioritise work to ensure that deadlines and targets are met within the appropriate time scales.
- Coordinate basic works which includes dealing with contractors and estate staff accordingly.
- Good written grammar is a necessity, as the administrator will be required to draft correspondence.
- Dealing with resident enquiries as and when appropriate and escalating accordingly.
- To update and, when required, facilitate the sale of fobs and remotes. Program as required.
- To liaise with contractors when they attend site and manage the handling of keys. This will include following up with contractors where they have not returned to the estate office by the end of the office working day.
- Update, amend, maintain & manage the main database of information for the estate. This is to include Welcome packs, Purchase Orders, HSMS folders and DataStation or any software system that may be implemented.
- Manage the estate purchase ordering software system, placing POs as necessary. This is currently managed through MRI Qube.
- Send out Welcome packs (electronically) to all new tenants & lessees, with follow-up to all non-received details.
- Communicate with the car parking company (temporary and permanent), administer all related correspondence relating to this.
- To take water meter readings upon request of a resident.
- To take estate water and electricity meter readings on a monthly basis.
- Look after fingerprint clock in system and deal with invoices in accordance with recorded attendances.
- Deal with telephone enquiries together with any associated follow-up.
- Deal with email correspondence and replies as necessary, keeping team updated with current issues.
- Meeting and greeting clients, residents & contractors as required.
- Deal with all written correspondence on behalf of the team as required.
- Maintain electronic filing systems associated with the administration role.
- Liaising with Development Manager, Estate Agents, Lessees, Tenants, Surveyors and personnel as required.
- Regular checking of the estate internal postboxes across the estate.
- Send out circular monthly newsletters, letters/email updates to residents and lessees as requested by the Development/Assistant Manager.
- Assisting with all aspects of estate management as directed.
- Any other office related tasks as required.
- To adhere to the Landlord & Tenant Act and work within the approved budgetary constraints as directed by Estate Management.
- To pro-actively solve problems and recommend changes to make improvements.
- Produce reports for the Development Manager as directed. This will be to include gym usage, collating DataStation into an excel spreadsheet (or software in use at the time).
- To manage and order as necessary the stock/order system for cleaning, stationery and first aid supplies.
Benefits:
- 25 days annual leave
- Raised pension scheme
- Critical illness cover
- Private medical
- Long service awards
If this would be of interest, please apply with your CV and Niamh will be in touch.
Estate Property Administrator employer: Abbatt Group
Contact Detail:
Abbatt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Property Administrator
✨Tip Number 1
Familiarise yourself with the property management sector, especially the specific responsibilities of an Estate Property Administrator. Understanding the nuances of managing residential properties will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the property management field. Attend local property management events or join relevant online forums to connect with others in the industry. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare for common interview questions related to administration and customer service. Think about scenarios where you've successfully managed multiple tasks or resolved resident issues, as these examples will showcase your skills effectively.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their values, recent projects, and any challenges they face in the property management sector. This knowledge will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Estate Property Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and property management. Emphasise skills such as communication, organisation, and problem-solving, which are crucial for the Estate Property Administrator role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your ability to manage correspondence, coordinate with contractors, and maintain databases, showcasing how your skills align with the company's needs.
Showcase Your Written Communication Skills: Since good written grammar is essential for this position, ensure that your application documents are free from errors. Use clear and concise language, and consider including examples of previous written correspondence or reports you've produced.
Highlight Relevant Software Proficiency: If you have experience with property management software or database systems, mention this in your application. Familiarity with tools like MRI Qube or similar systems can set you apart from other candidates.
How to prepare for a job interview at Abbatt Group
✨Showcase Your Organisational Skills
As an Estate Property Administrator, you'll need to manage multiple tasks efficiently. Be prepared to discuss your organisational strategies and provide examples of how you've prioritised work in previous roles.
✨Demonstrate Strong Communication Abilities
Good written grammar is essential for this role. During the interview, highlight your experience in drafting correspondence and handling enquiries. You might even want to prepare a sample email or letter to showcase your writing skills.
✨Familiarise Yourself with Relevant Software
The job involves using various software systems like MRI Qube and DataStation. Research these tools beforehand and be ready to discuss any similar software you’ve used in the past, as well as your ability to learn new systems quickly.
✨Prepare for Problem-Solving Scenarios
The role requires proactive problem-solving. Think of examples where you've identified issues and implemented changes for improvement. Be ready to discuss these scenarios during the interview to demonstrate your critical thinking skills.
