Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our residential development, assisting residents and ensuring their safety.
- Company: Join a vibrant community in Dalston, dedicated to exceptional customer service and resident satisfaction.
- Benefits: Enjoy a competitive salary, flexible shift patterns, and the chance to build meaningful relationships.
- Why this job: Perfect for people lovers who thrive in dynamic environments and want to make a difference daily.
- Qualifications: Experience in hospitality and customer service is essential; professionalism and discretion are key.
- Other info: Work 4 on 4 off shifts, with a focus on security and resident support.
We currently have two new exciting opportunities for a Day Concierge to work in our residential development based in Dalston (E8), where you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients. You'll be a real people person and go that little bit further to get to know the residents, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home.
Ideally, you'll have all or most of the experience we're asking for:
- Previous experience within the hospitality industry, preferably within a similar role
- Significant experience providing exemplary levels of customer service
- Experience in managing contractors and building works within a busy development
- Awareness of general fire, health & safety and security
- Proven ability to handle confidential information with professionalism and discretion
Responsibilities:
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Assist the residents, guests and visitors when required.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
- Communicate with leaseholders and managing agents in an attentive and personable manner.
- Manage and delegate to the on-site team.
- Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
- Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
Shift Pattern and hours: 4 on 4 off / 07:00-19:00
Rate of pay: £25,000 per annum or £12.49 per hour
Location: Dalston (nearest station is Dalston Junction)
If this position is of interest to you please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Day Concierge employer: Abbatt Group
Contact Detail:
Abbatt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the local area, especially Dalston. Knowing the neighbourhood will help you connect with residents and provide better service, making you stand out as a candidate who truly cares about the community.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you might need to handle difficult situations or complaints. Being able to demonstrate your problem-solving abilities during an interview can really impress the hiring team.
✨Tip Number 3
Network with professionals in the hospitality industry, especially those who have experience in residential developments. They can provide insights and tips that could give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your previous experiences managing contractors and building works. Having specific examples ready will show that you understand the responsibilities of the role and are capable of handling them effectively.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry and customer service. Emphasise any previous roles where you managed contractors or dealt with security and health & safety.
Craft a Strong Cover Letter: Write a cover letter that showcases your people skills and ability to build relationships with residents. Mention specific examples of how you've provided exemplary customer service in past roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to communication, professionalism, and discretion. These are crucial for the Day Concierge role, so make them stand out.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week or so. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Abbatt Group
✨Show Your People Skills
As a Day Concierge, you'll be interacting with residents and guests constantly. Make sure to highlight your experience in building relationships and providing excellent customer service during the interview.
✨Demonstrate Professionalism
Since you'll be the first point of contact, it's crucial to convey professionalism. Dress appropriately, maintain a positive attitude, and be courteous throughout the interview process.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with difficult residents or managing security issues. Think of examples from your past experience that showcase your problem-solving skills.
✨Know the Basics of Safety Protocols
Familiarise yourself with general fire, health & safety, and security protocols. Being able to discuss these topics will show that you take the role seriously and understand the responsibilities involved.
