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- Tasks: Be the friendly face of our residential community, assisting residents and visitors daily.
- Company: Join a vibrant team in a welcoming residential development in Wembley.
- Benefits: Enjoy flexible 4 on 4 off shifts and competitive pay rates.
- Why this job: Build meaningful relationships while ensuring a safe and secure environment for residents.
- Qualifications: Previous hospitality experience and strong customer service skills are essential.
- Other info: Work hours are from 07:00 to 19:00, perfect for balancing studies or other commitments.
We are currently recruiting for a Day Concierge to work in our residential developments based in Wembley (HA9). You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have.
You will be a people person, going that little bit further to get to know the residents and building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You will be the first and primary point of contact for residents when it comes to any support they need at the place they call home.
Ideally, you will have all or most of the experience we are asking for:
- Previous experience within the hospitality industry, preferably within a similar role
- Significant experience providing exemplary levels of customer service
- Experience in managing contractors and building works within a busy development
- Awareness of general fire, health & safety and security
- Proven ability to handle confidential information with professionalism and discretion
Responsibilities:
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Assist the residents, guests and visitors when required.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
- Communicate with leaseholders and managing agents in an attentive and personable manner.
- Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
- Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes.
- Ensure correct reporting of any security/Health & Safety issues, incidents and complaints, taking appropriate action in the event of an emergency.
- Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
- Maintain accurate and timely records for all residents via the platform 'Buildinglink'.
Hours: 4 on 4 off; 07:00-19:00
Salary: £12.21 to £13.85 per hour
Location: Wembley (HA9)
If this position is of interest to you, please send your CV across. Unfortunately, if you have not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Day Concierge employer: Abbatt Group
Contact Detail:
Abbatt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the local area around Wembley. Knowing the neighbourhood will help you engage with residents and visitors, making you a more approachable and knowledgeable concierge.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact, demonstrating excellent communication and interpersonal skills is crucial. Practice active listening and how to handle various enquiries professionally.
✨Tip Number 3
Gain a basic understanding of health and safety regulations relevant to residential buildings. This knowledge will not only help you in your role but also show potential employers that you're proactive and responsible.
✨Tip Number 4
Network with professionals in the hospitality and property management sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Day Concierge position.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you interacted with residents or managed contractors, as this will show you understand the responsibilities of a Day Concierge.
Craft a Strong Cover Letter: Write a cover letter that showcases your people skills and ability to build relationships. Mention specific examples from your past experiences that demonstrate your professionalism and courteous nature when dealing with residents and visitors.
Highlight Relevant Skills: In your application, be sure to mention your awareness of health and safety regulations, as well as your ability to handle confidential information. These are crucial for the role and will set you apart from other candidates.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Abbatt Group
✨Show Your People Skills
As a Day Concierge, you'll be the first point of contact for residents and visitors. Make sure to highlight your experience in customer service and your ability to build relationships. Share specific examples of how you've gone above and beyond to assist others.
✨Demonstrate Professionalism
Dress smartly and maintain a professional demeanor throughout the interview. This role requires you to be courteous and respectful at all times, so convey that attitude during your conversation. Remember, first impressions matter!
✨Know Your Safety Protocols
Familiarise yourself with general fire, health & safety, and security protocols. Be prepared to discuss how you would handle emergencies or security breaches, as this is a crucial part of the role. Showing that you take these responsibilities seriously will impress your interviewers.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with difficult residents or managing deliveries. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and discretion.
