Day Concierge
Abbatt are currently seeking a professional and customer-focused Concierge to join a modern residential development located in Marble Arch, Central London.
This role is ideal for someone passionate about delivering exceptional service and creating a welcoming environment for residents, guests, contractors, and visitors. As the first point of contact within the development, you will play a key role in ensuring residents receive the highest standard of support and assistance in their home environment.
Shift Pattern
Friday to Sunday
Working Hours
8:00am – 8:00pm (Friday to Sunday)
Salary
Up to £26,500 per annum, depending on experience
Ideal Experience & Skills
- Previous experience within high-end residential developments or the hospitality sector
- Strong background in delivering exceptional customer service
- Experience coordinating contractors and overseeing building works within a busy development
- Knowledge of general fire safety, health & safety, and security procedures
- Ability to handle confidential information professionally and with discretion
Key Responsibilities
- Meet and greet residents, guests, and visitors, responding to all enquiries professionally in person and over the telephone
- Assist residents and visitors with any requests or support required
- Maintain the security of the building and residents, including monitoring CCTV and supporting the smooth operation of parking facilities
- Provide a courteous and professional service to residents, contractors, suppliers, and members of the public
- Conduct regular patrols throughout the building and report any faults or security concerns
- Ensure all security, health & safety issues, incidents, and complaints are reported correctly and managed appropriately
- Issue keys only to authorised personnel and maintain accurate records of key sign-in/sign-out procedures
- Manage all deliveries, parcels, and registered mail received at reception
- Ensure parcels and registered mail are issued correctly and signed for by residents
- Notify residents promptly of any deliveries available for collection
Benefits
- Life insurance cover
- Gym membership contribution
- 4% pension scheme
- Access to accredited training courses to support career development and progression
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Weekend Concierge – Friday to Sunday in City of Westminster employer: Abbatt Group
As a leading provider of concierge and security services, we pride ourselves on fostering a supportive work environment that values teamwork and professional growth. Our employees enjoy competitive pay, flexible scheduling, and opportunities for advancement, all while working in a vibrant community that prioritises customer satisfaction and safety.
