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- Tasks: Manage on-site staff across multiple residential buildings and ensure client satisfaction.
- Company: Join Abbatt, a supportive team focused on delivering excellent service in property management.
- Benefits: Enjoy 25 days annual leave, private healthcare, flexible hours, and regular social events.
- Why this job: Make a real impact in a people-first role with opportunities for growth and development.
- Qualifications: Previous multi-site management experience in retail or hospitality is preferred; training provided.
- Other info: This is a 12-month maternity cover with potential for permanent roles afterwards.
Maternity Cover: 12-Month Fixed-Term Contract
Location: High Holborn, London (with regular travel across London)
We are on the lookout for a fantastic Account Manager to join our lovely Dual Management team at Abbatt, covering a 12-month maternity leave. This is a brilliant opportunity for someone with Area Manager experience in retail or hospitality - especially if you are used to juggling multiple sites, leading people with energy and empathy, and delivering excellent service to both clients and internal teams.
About the Role
As part of our Dual Management division (our outsourced staffing solution for property managers), you will be the go-to person for managing on-site staff across multiple residential buildings in London. This includes recruitment, onboarding, ongoing support, employee relations, and client satisfaction. You will be based at our office in High Holborn but will regularly visit sites to check in with your teams and meet clients face-to-face. It is a people-first role that blends HR, operations, account management and client services.
What You Will Be Doing
- Staff & Site Management
- Oversee staffing at multiple high-end residential properties
- Regular site visits to support staff and ensure high morale
- Lead recruitment, inductions, training, and appraisals
- Manage employee relations (with HR support) and retention strategies
- Conduct Health & Safety checks and ensure compliance
- Client Relationship Management
- Be the key point of contact for your client portfolio
- Attend service review meetings and produce performance reports
- Quickly resolve any service issues and implement improvements
- Operational & Project Support
- Implement and manage new staffing contracts
- Managing rotas and ensuring sites are always covered, especially at peak holiday times
- Collaborate with our internal recruitment teams to source talent
- Support with temporary staffing needs as they arise
- Assisting with Payroll and Invoicing
- Business Development & Representation
- Represent Abbatt Dual Management at networking and client events
- Promote our Dual Management service to new and existing contacts
What We Are Looking For
- Previous multi-site people management experience - ideally from a retail Area Manager or hospitality background
- A natural relationship-builder with a passion for service excellence
- Comfortable working independently and managing your own schedule
- Some understanding of HR processes, employee relations, or Health & Safety is helpful (but we will train you!)
- Organised, confident, and a great communicator
- Knowledge of scheduling or HR software would be beneficial
What You Will Get in Return
- 25 days annual leave + birthdays off + bank holidays
- Private healthcare & EAP
- Flexible working hours (7.5-hour days, flexible between 8:30am - 6pm)
- Season ticket loan
- Gym membership contributions
- Regular social events, monthly team drinks, and company parties
- A genuinely warm and supportive team culture
Interested? We would love to hear from you if you are a people-centric leader looking to make a real impact in a rewarding, fast-paced role. This is a maternity cover role expected to last 12 months, however there may be permanent opportunities within the team or the wider company for the right person on completion. Salary is negotiable.
Account Manager - 12 month FTC employer: Abbatt Group
Contact Detail:
Abbatt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - 12 month FTC
✨Tip Number 1
Network with professionals in the retail and hospitality sectors. Attend industry events or join relevant online groups to connect with people who might have insights into the role or even know someone at Abbatt.
✨Tip Number 2
Familiarise yourself with the latest trends in property management and staffing solutions. This knowledge will not only help you during interviews but also demonstrate your commitment to the industry.
✨Tip Number 3
Prepare to discuss your experience in managing multiple sites and leading teams. Think of specific examples where you've successfully resolved issues or improved team morale, as these will be key points of interest for the hiring team.
✨Tip Number 4
Showcase your understanding of HR processes and employee relations during conversations. Even if you're not an expert, expressing a willingness to learn and adapt can set you apart from other candidates.
We think you need these skills to ace Account Manager - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multi-site management experience, particularly in retail or hospitality. Emphasise any relevant skills such as recruitment, employee relations, and client management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your ability to build relationships. Mention specific examples from your past roles that demonstrate your leadership and operational skills.
Highlight Relevant Experience: In your application, focus on your previous experience managing teams across multiple locations. Discuss how you have successfully handled challenges in staffing and client relations.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with Abbatt and your commitment to making a positive impact in the role. A genuine interest in the company and its values can set you apart from other candidates.
How to prepare for a job interview at Abbatt Group
✨Showcase Your People Management Skills
As an Account Manager, you'll be overseeing multiple sites and staff. Be prepared to discuss your previous experience in managing teams, especially in retail or hospitality. Share specific examples of how you've motivated your team and handled challenges.
✨Demonstrate Your Client Relationship Expertise
This role requires excellent client management skills. Think of instances where you've successfully built relationships with clients or resolved service issues. Highlight your ability to communicate effectively and maintain client satisfaction.
✨Prepare for Operational Questions
Since the role involves operational support and project management, brush up on your knowledge of staffing contracts, scheduling, and compliance. Be ready to discuss how you would manage staffing needs during peak times and ensure high standards across multiple sites.
✨Emphasise Your Organisational Skills
The ability to juggle multiple responsibilities is key in this position. Prepare to talk about your organisational strategies and tools you use to manage your time effectively. Mention any experience with HR software or scheduling tools that could benefit the role.
