At a Glance
- Tasks: Be the friendly face of our luxury development, assisting residents and visitors with their needs.
- Company: High-end residential development in Canary Wharf, East London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a stylish setting with great career advancement potential.
- Why this job: Join a vibrant team and make a real difference in residents' lives every weekend.
- Qualifications: 2 years' experience in luxury concierge services and exceptional customer service skills.
The predicted salary is between 27042 - 27042 £ per year.
We currently have an amazing opportunity for a new Weekend Concierge at our high-end, luxury residential development located in Canary Wharf, East London (E14). The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. We will require 2 years' minimum of residential concierge experience at a luxury establishment.
Main duties and responsibilities:
- To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;
- To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively;
- To receive and log parcels and packages on behalf of residents;
- To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf);
- To log all resident written instructions under relevant apartment number on the concierge database;
- To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook;
- To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database;
- To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services;
- To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable);
- To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager;
- To assist with arranging apartment access for contractors (HIU, Sprinkler Head, Window Cleaning etc.);
- To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift;
- To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes;
- To be familiar with the site fire activation and evacuation procedures and evacuation points;
- To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes Instructions at the end of your shift;
- To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others.
General:
- To comply with company email, telephone and internet policy and procedures;
- To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty;
- To comply with all health safety and personal protective equipment requirements of the site;
- To complete any other requests as directed by Account Manager or Managing Agent.
Hours: 07:00-19:00; Friday, Saturday Sunday
Salary: £27,042 per annum or £14.45 per hour
Location: Canary Wharf (E14 - nearest station is South Quay on the DLR)
If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Weekend Concierge (Fri-Sun) employer: Abbatt Dual Management
Join our prestigious team as a Weekend Concierge in the heart of Canary Wharf, where you will be part of a vibrant and supportive work culture that values exceptional customer service and attention to detail. We offer competitive salaries, opportunities for professional growth, and a dynamic environment that encourages building lasting relationships with residents and colleagues alike. Experience the unique advantage of working in one of London's most sought-after locations, where your contributions will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Concierge (Fri-Sun)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the luxury residential development and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Weekend Concierge, you'll need to be a confident speaker. Try role-playing common scenarios with a friend or family member to get comfortable with responding to enquiries and handling situations professionally.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples from your past roles where you went above and beyond for residents or clients. This will demonstrate your exceptional customer service skills and attention to detail.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any other opportunities that might pop up in the future!
We think you need these skills to ace Weekend Concierge (Fri-Sun)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service experience in your CV. We want to see how you've gone above and beyond for residents or clients in the past, especially in a luxury setting!
Be Professional and Polished:Since you'll be the first point of contact, your application should reflect a professional tone. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Tailor Your Application:Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand the role and can demonstrate how their skills align with our needs at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for this fantastic opportunity at our Canary Wharf development!
How to prepare for a job interview at Abbatt Dual Management
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Weekend Concierge. Familiarise yourself with the key duties mentioned in the job description, such as handling enquiries and managing parcels. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a concierge, exceptional customer service is crucial. Prepare examples from your past experience where you've gone above and beyond for residents or clients. Highlight your ability to handle difficult situations with a positive attitude, as this will resonate well with the interviewers.
✨Dress to Impress
Since the role requires a professional appearance, dress smartly for your interview. Opt for business attire that reflects the high-end nature of the establishment. This not only shows respect for the interview process but also gives a glimpse of how you would present yourself in the role.
✨Practice Your Communication Skills
Outstanding communication is key for a Weekend Concierge. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as a confident and dynamic speaker during the actual interview.
