At a Glance
- Tasks: Welcome residents and visitors, manage enquiries, and ensure building safety and presentation.
- Company: Join a prestigious residential building in the heart of Barbican.
- Benefits: Earn £14.80 per hour with flexible part-time hours and a vibrant work environment.
- Other info: Work Monday to Friday evenings, perfect for students seeking part-time opportunities.
- Why this job: Be the friendly face of the building and make a positive impact on residents' lives.
- Qualifications: 2 years' concierge or hotel experience, strong customer service skills, and attention to detail.
The predicted salary is between 14.8 - 14.8 £ per hour.
We are currently recruiting for a Part-time Evening Concierge to become a part of the team at a remarkable residential building in Barbican (EC1A). Responsible for overseeing 40 apartments, the concierge will be the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. This is a key front-of-house role focused on delivering exceptional customer service while maintaining high standards of safety, security, and presentation throughout the building.
We will require 2 years' minimum of residential concierge experience, or a strong background in the hotel industry.
Main duties and responsibilities:
- Provide a warm, professional welcome and act as the first point of contact for all enquiries.
- Deliver high standards of customer service and build positive relationships with residents.
- Manage calls, post, parcels, and keys in line with procedures.
- Ensure communal areas are clean, safe, secure, and well presented.
- Carry out regular patrols and maintain awareness of building systems, access control, and emergencies.
- Support resident move-ins and move-outs, protecting communal areas and lifts.
- Control contractor access, sign-in/out, and monitor activity for safety and compliance.
- Support health, safety, and fire procedures, including routine alarm testing and reporting.
- Maintain building security, monitor CCTV appropriately, and respond to incidents.
- Complete accurate records, logbooks, reports, and shift handovers.
General:
- Strong customer service and communication skills.
- Professional, calm, discreet, and reliable.
- Experience in a concierge, residential, or similar front-of-house role.
- Basic knowledge of building systems, fire safety, and compliance processes.
- Confident using email and mobile reporting systems.
- Able to work independently with strong attention to detail.
Hours: 16:00-20:00 Monday to Friday (20 hours weekly)
Salary: £14.80 per hour or £15,392 per annum
Location: Barbican (EC1A) (closest underground station is Barbican or St. Paul's)
If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Part-time Concierge (20 hours weekly) employer: Abbatt Dual Management
Join our exceptional team as a Part-time Evening Concierge in the vibrant Barbican area, where you will play a crucial role in delivering outstanding customer service to residents and visitors alike. Our supportive work culture prioritises professional development and offers a unique opportunity to thrive in a prestigious residential environment, ensuring that every day is rewarding and meaningful. With a focus on safety, security, and high standards, you will be part of a dedicated team that values your contributions and fosters a positive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Concierge (20 hours weekly)
✨Tip Number 1
Make sure you know the building and its services inside out. When you walk in for your interview, show us that you understand what it means to be a concierge. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or complaints. We want to see how you’d keep your cool and provide solutions, so come prepared with examples from your past experience.
✨Tip Number 3
Dress the part! As a concierge, you’ll be the face of the building, so make sure you look professional and polished for your interview. It shows us that you take the role seriously and understand the importance of presentation.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on our radar as we make our decision.
We think you need these skills to ace Part-time Concierge (20 hours weekly)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in residential concierge or the hotel industry. We want to see how your background aligns with the role, so don’t hold back on those relevant skills and achievements!
Be Professional and Personable:Since this is a front-of-house role, your written application should reflect a professional yet friendly tone. We’re looking for someone who can deliver exceptional customer service, so let your personality shine through while keeping it polished.
Tailor Your CV:Don’t just send out the same CV for every job! Tailor your CV to match the specific requirements of the Part-time Concierge position. Mention your strong communication skills and attention to detail, as these are key for us at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Abbatt Dual Management
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Part-time Concierge. Familiarise yourself with the key duties like managing calls and ensuring safety. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a concierge, exceptional customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. This could be from your time in a hotel or any front-of-house role. Highlighting these moments will illustrate your ability to build positive relationships with residents.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Dress professionally and ensure your appearance is neat and tidy. This reflects your understanding of the importance of presentation in a residential setting and sets a positive tone for the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with difficult residents or managing emergencies. Think through potential scenarios and how you would respond. This will show your problem-solving skills and readiness for the challenges of the role.
