At a Glance
- Tasks: Be the friendly face of our residential community, assisting residents and visitors with their needs.
- Company: Join a welcoming residential development in Hounslow, where community matters.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Other info: Work 4 on 4 off, with opportunities for personal growth in a dynamic setting.
- Why this job: Make meaningful connections while ensuring a safe and pleasant living experience for residents.
- Qualifications: Experience in hospitality and exceptional customer service skills are a must.
The predicted salary is between 31549 - 31549 £ per year.
We are currently recruiting for a Day Concierge to work in our residential development based in Hounslow (TW3). You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have. You'll be a people person, going that little bit further to get to know the residents and building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful.
You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you'll have all or most of the experience we're asking for:
- Previous experience within the hospitality industry, preferably within a similar role
- Significant experience providing exemplary levels of customer service
- Experience in managing contractors and building works within a busy development
- Awareness of general fire, health safety and security
- Proven ability to handle confidential information with professionalism and discretion
Responsibilities:
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Assist the residents, guests and visitors when required.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
- Communicate with leaseholders and managing agents in an attentive and personable manner.
- Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
- Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes.
- Ensure correct reporting of any security/Health Safety issues, incidents and complaints.
- Take appropriate action in the event of an emergency.
- Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail.
- Correct issuing of all parcels/registered mail with a record which must be signed by residents.
- Notify residents of any deliveries to arrange collection from the front desk.
- Maintain accurate and timely records for all residents via the platform 'Buildinglink'.
Hours: 4 on 4 off; 07:00-19:00
Salary: £31,549 per annum or £14.45 per hour
Location: Hounslow (TW3)
If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Day Concierge employer: Abbatt Dual Management
Join our team as a Day Concierge in Hounslow, where we pride ourselves on creating a welcoming and supportive environment for both residents and staff. Our commitment to exceptional customer service is matched by our focus on employee growth, offering training and development opportunities that empower you to excel in your role. With a strong emphasis on teamwork and professionalism, you'll find a rewarding career with us, making a meaningful impact in the lives of our residents every day.
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Make sure you know the ins and outs of the role before you step into that interview. Familiarise yourself with the responsibilities of a Day Concierge, like managing deliveries and ensuring security. This will help you show off your knowledge and enthusiasm!
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for residents and visitors, it’s crucial to demonstrate your ability to build relationships. Role-play common scenarios with friends or family to get comfortable with handling enquiries and providing excellent customer service.
✨Tip Number 3
Dress to impress! As a Day Concierge, your appearance matters. Show up looking professional and polished to make a great first impression. It reflects your respect for the role and the residents you'll be serving.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. And remember, if you're keen on this role, apply through our website for the best chance at landing it!
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Show Your Personality:As a Day Concierge, being a people person is key! Let your personality shine through in your application. Share experiences that highlight your ability to build strong relationships and provide excellent customer service.
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in hospitality or customer service that demonstrate your capability to handle enquiries and manage contractors effectively.
Be Professional:Since you'll be the first point of contact for residents and visitors, it's important to convey professionalism in your written application. Use a polite tone and ensure there are no typos or errors – it shows you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Abbatt Dual Management
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Day Concierge. Familiarise yourself with the key tasks mentioned in the job description, like managing deliveries and ensuring security. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Day Concierge, you'll be interacting with residents and visitors constantly. Prepare examples from your past experiences where you've provided excellent customer service or built strong relationships. This will highlight your ability to connect with people and handle enquiries professionally.
✨Dress to Impress
First impressions matter, especially in a role that requires professionalism. Dress smartly for your interview to reflect the image you want to project as a concierge. A polished appearance will not only boost your confidence but also show that you take the opportunity seriously.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as dealing with difficult residents or managing emergencies. Think through potential scenarios and how you would respond, focusing on your problem-solving skills and ability to remain calm under pressure.
