At a Glance
- Tasks: Be the friendly face of our residential developments, assisting residents and visitors with their needs.
- Company: Join a vibrant team in a stunning Birmingham location.
- Benefits: Competitive salary, flexible shifts, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for personal growth.
- Why this job: Make meaningful connections while ensuring a safe and welcoming home for residents.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 12.71 - 12.71 £ per hour.
Hours: 4 on 4 off (07:00-19:00)
Salary: £27,759 per annum / £12.71 per hour
Location: Birmingham (B5) (nearest station is Birmingham New Street)
We are currently recruiting for a Day Concierge to work in our gorgeous residential developments in the heart of Birmingham (B5). You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have.
You will be a people person, going that little bit further to get to know the residents and building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You will be the first and primary point of contact for residents when it comes to any support they need at the place they call home.
Ideally, you will have all or most of the experience we are asking for:
- Previous residential or other property experience, preferably within a similar role
- Significant experience providing exemplary levels of customer service
- Experience in managing contractors and building works within a busy development
- Awareness of general fire, health & safety and security
- Proven ability to handle confidential information with professionalism and discretion
Responsibilities:
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Assist the residents, guests and visitors when required.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
- Communicate with leaseholders and managing agents in an attentive and personable manner.
- Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
- Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes.
- Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
- Maintain accurate and timely records for all residents via the platform 'Buildinglink'
If this position is of interest to you, please send your CV across.
Unfortunately, if you have not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Front of House (Days) in Birmingham employer: Abbatt Dual Management
At Abbatt Dual Management, we pride ourselves on being an excellent employer, offering a supportive and sociable work environment in the heart of London. With generous benefits such as 25 days annual leave, private healthcare, and a monthly entertainment budget, we foster a culture of teamwork and employee growth, ensuring that our staff feel valued and have ample opportunities to progress within the company. Join us to be part of a close-knit team that not only works hard but also enjoys regular social events and a vibrant office atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House (Days) in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abbatt Dual Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abbatt Dual Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House (Days) in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abbatt Dual Management:Your cover letter is your chance to shine! Tell us why you want to work at Abbatt Dual Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abbatt Dual Management!
How to prepare for a job interview at Abbatt Dual Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
