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- Tasks: Manage on-site staff across multiple residential buildings and ensure client satisfaction.
- Company: Join Abbatt, a supportive team focused on property management solutions in London.
- Benefits: Enjoy 25 days annual leave, private healthcare, flexible hours, and gym contributions.
- Why this job: Make a real impact in a people-first role with opportunities for growth.
- Qualifications: Experience in multi-site management, preferably in retail or hospitality; HR knowledge is a plus.
- Other info: This is a 12-month maternity cover with potential for permanent roles.
The predicted salary is between 36000 - 60000 £ per year.
Maternity Cover: Account Manager - 12-Month Fixed-Term Contract
Location: High Holborn, London (with regular travel across London)
We are on the lookout for a fantastic Account Manager to join our lovely Dual Management team at Abbatt, covering a 12-month maternity leave. This is a brilliant opportunity for someone with Area Manager experience in retail or hospitality, especially if you are used to juggling multiple sites, leading people with energy and empathy, and delivering excellent service to both clients and internal teams.
About the Role
As part of our Dual Management division (our outsourced staffing solution for property managers), you will be the go-to person for managing on-site staff across multiple residential buildings in London. This includes recruitment, onboarding, ongoing support, employee relations, and client satisfaction. You will be based at our office in High Holborn but will regularly visit sites to check in with your teams and meet clients face-to-face. It is a people-first role that blends HR, operations, account management, and client services.
What You Will Be Doing
- Staff & Site Management
- Oversee staffing at multiple high-end residential properties
- Regular site visits to support staff and ensure high morale
- Lead recruitment, inductions, training, and appraisals
- Manage employee relations (with HR support) and retention strategies
- Conduct Health & Safety checks and ensure compliance
- Client Relationship Management
- Be the key point of contact for your client portfolio
- Attend service review meetings and produce performance reports
- Quickly resolve any service issues and implement improvements
- Operational & Project Support
- Implement and manage new staffing contracts
- Managing rotas and ensuring sites are always covered, especially at peak holiday times
- Collaborate with our internal recruitment teams to source talent
- Support with temporary staffing needs as they arise
- Assisting with Payroll and Invoicing
- Business Development & Representation
- Represent Abbatt Dual Management at networking and client events
- Promote our Dual Management service to new and existing contacts
What We Are Looking For
- Previous multi-site people management experience - ideally from a retail Area Manager or hospitality background
- A natural relationship-builder with a passion for service excellence
- Comfortable working independently and managing your own schedule
- Some understanding of HR processes, employee relations, or Health & Safety is helpful (but we will train you!)
- Organised, confident, and a great communicator
- Knowledge of scheduling or HR software would be beneficial
What You Will Get in Return
- 25 days annual leave + birthdays off + bank holidays
- Private healthcare & EAP
- Flexible working hours (7.5-hour days, flexible between 8:30am - 6pm)
- Season ticket loan
- Gym membership contributions
- Regular social events, monthly team drinks, and company parties
- A genuinely warm and supportive team culture
Interested? We would love to hear from you if you are a people-centric leader looking to make a real impact in a rewarding, fast-paced role. This is a maternity cover role expected to last 12 months; however, there may be permanent opportunities within the team or the wider company for the right person on completion. Salary is negotiable.
Account Manager - 12 month FTC employer: Abbatt Dual Management
Contact Detail:
Abbatt Dual Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - 12 month FTC
✨Tip Number 1
Network with professionals in the hospitality and retail sectors. Attend industry events or join relevant online groups to connect with people who might have insights into the role or even know someone at Abbatt.
✨Tip Number 2
Familiarise yourself with the latest trends in property management and staffing solutions. Being knowledgeable about current practices will help you stand out during any discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your experience managing multiple sites and leading teams. Think of specific examples where you've successfully resolved issues or improved team morale, as these will resonate well with the interviewers.
✨Tip Number 4
Showcase your understanding of HR processes and employee relations, even if it's basic. Highlighting your willingness to learn and adapt will demonstrate your commitment to the role and the company.
We think you need these skills to ace Account Manager - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multi-site management experience, particularly in retail or hospitality. Emphasise your ability to lead teams and deliver excellent service, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for people management and service excellence. Mention specific examples from your past experiences that demonstrate your skills in recruitment, employee relations, and client satisfaction.
Highlight Relevant Skills: Clearly outline any knowledge you have of HR processes, Health & Safety, or scheduling software. Even if you lack direct experience, showing a willingness to learn and adapt can set you apart.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an Account Manager role.
How to prepare for a job interview at Abbatt Dual Management
✨Showcase Your People Management Skills
As an Account Manager, you'll be overseeing multiple sites and staff. Be prepared to discuss your previous experience in managing teams, especially in retail or hospitality. Highlight specific examples where you successfully led a team or resolved conflicts.
✨Demonstrate Your Client Relationship Skills
This role requires excellent client management abilities. Think of instances where you've built strong relationships with clients or resolved service issues effectively. Be ready to explain how you ensure client satisfaction and maintain communication.
✨Familiarise Yourself with HR Processes
While the company will provide training, having a basic understanding of HR processes, employee relations, and Health & Safety will set you apart. Brush up on these topics and be ready to discuss how they relate to managing staff and ensuring compliance.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the company's culture, expectations for the role, and opportunities for growth. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
