Hours: 10:00-16:00; Saturday & Sunday
Salary: £13.20 per hour
Location: Haggerston (E8 - nearest station is Haggerston on the Windrush line)
We currently have an amazing opportunity for a new Weekend Concierge at our charming residential development of 137 flats, located in Haggerston, East London (E8).
The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way.
Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others.
We will require 2 years' minimum of residential concierge experience at a luxury establishment.
Main duties and responsibilities:
Meet and greet residents, visitors and contractors in a courteous and professional manner.
Act as the first point of contact for telephone, intercom, email and face-to-face enquiries, responding efficiently and positively.
Receive, record and manage parcels and packages on behalf of residents.
Release parcels, keys and other logged items to residents, checking identification where necessary and verifying written authorisation for third-party collections.
Record residents' written instructions on the concierge database and ensure all relevant information is accurately filed.
Ensure new residents register with the concierge team and update apartment profiles with their contact details.
Issue welcome letters, provide site information and assist residents with database login details.
Programme door-entry fobs and key cards and update intercom contact details where applicable.
Report resident complaints and breaches of lease, including noise disturbances, unauthorised subletting and pet-related concerns, to the Building Manager.
Assist with a...
Weekend Concierge (January 2027 Start) employer: Abbatt Dual Management Careers
Join our team as a Saturday Concierge in the vibrant Barbican area, where you will play a crucial role in providing exceptional customer service to residents and visitors alike. We pride ourselves on fostering a supportive work culture that values professionalism and personal growth, offering opportunities for skill development in a dynamic residential environment. With competitive pay and a focus on maintaining high standards of safety and presentation, this position is perfect for those looking to make a meaningful impact in their community.
Contact Details:
Abbatt Dual Management Careers Recruitment Team
