At a Glance
- Tasks: Lead the concierge team and ensure top-notch service for residents in a luxury setting.
- Company: Prestigious residential development near Battersea Power Station.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Dynamic role with a focus on safety, security, and resident satisfaction.
- Why this job: Be the face of luxury living and create memorable experiences for residents.
- Qualifications: Experience in senior concierge roles and exceptional customer service skills required.
The predicted salary is between 16.03 - 16.03 £ per hour.
We have an exciting opportunity for an experienced and highly professional Head Concierge to join our prestigious residential development in Nine Elms, just moments from Battersea Power Station.
As Head Concierge, you will lead the front-of-house operation, ensuring the highest standards of resident service, security, and presentation are consistently delivered.
You will act as the primary point of contact for residents, visitors, contractors, and managing agents, while overseeing the day-to-day running of the concierge function and supporting the wider property management team.
The successful candidate will be a natural leader with exceptional interpersonal skills, a proactive approach to problem-solving, and a genuine passion for delivering outstanding resident experiences.
You will build strong relationships with residents, anticipate their needs, and foster a welcoming, safe, and efficient environment within the development.
- Key Experience and Skills
- Previous experience within a senior concierge, Head Concierge, residential management, or luxury hospitality role.
- Proven ability to lead, motivate, and support concierge and front-of-house teams.
- Significant experience delivering exceptional customer service within a residential, hospitality, or property environment.
- Experience coordinating contractors and overseeing building works within a busy development.
- Strong understanding of health & safety procedures, fire safety regulations, and security protocols.
- Ability to manage confidential and sensitive information with professionalism and discretion.
- Excellent communication and organisational skills, with the ability to remain calm under pressure.
- Competent in maintaining accurate records and producing reports when required.
- SIA licence essential.
Key Responsibilities
- Lead and oversee the daily operation of the concierge service, ensuring consistently high standards are maintained.
- Act as the senior point of contact for residents, handling enquiries, concerns, and service requests in a professional and efficient manner.
- Develop positive relationships with residents, providing a personalised and attentive service while maintaining appropriate professional boundaries.
- Supervise concierge team members, providing guidance, support, training, and performance oversight where applicable.
- Ensure the effective security of residents, visitors, and the building at all times, including monitoring CCTV systems and overseeing access control procedures.
- Manage the safe and efficient operation of resident parking facilities.
- Liaise confidently and professionally with leaseholders, managing agents, contractors, suppliers, and external stakeholders.
- Conduct regular inspections and patrols throughout the development, identifying and escalating maintenance issues, health and safety concerns, or security breaches.
- Coordinate and oversee statutory testing procedures, including fire alarm tests, lift alarms, and other compliance checks, ensuring all records are accurately maintained for audit purposes.
- Ensure all incidents, accidents, complaints, and health & safety matters are reported appropriately and investigated where necessary.
- Take a leadership role during emergency situations, following established procedures to safeguard residents and visitors.
- Manage key control procedures, ensuring keys are issued only to authorised individuals and all movements are accurately recorded.
- Oversee the management of deliveries, parcels, and registered mail, ensuring items are securely stored, residents are notified promptly, and collection records are maintained.
- Maintain accurate resident information and concierge records in accordance with company policies and data protection requirements.
- Work closely with the Property and Building Management teams to ensure the smooth operation of the development and the delivery of an exceptional resident experience.
CCTV SIA licence required.
Hours
- Monday to Friday
- / 09:00-18:00
Salary
- up to
- £35,000 per annum dependent on experience / £16.03 per hour
Location
Nine Elms (SW11) (closest stations are Nine Elms or Battersea Power Station)
If you would like to apply, please submit your CV for consideration.
Unfortunately, if you have not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Head Concierge in London employer: Abbatt Dual Management Careers
Join our team as a Saturday Concierge in the vibrant Barbican area, where you will play a crucial role in providing exceptional customer service to residents and visitors alike. We pride ourselves on fostering a supportive work culture that values professionalism and personal growth, offering opportunities for skill development in a dynamic residential environment. With competitive pay and a focus on maintaining high standards of safety and presentation, this position is perfect for those looking to make a meaningful impact in their community.
Contact Details:
Abbatt Dual Management Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Abbatt Dual Management Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Abbatt Dual Management Careers
Don't be shy about reaching out to Abbatt Dual Management Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Concierge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Abbatt Dual Management Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Abbatt Dual Management Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
