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For Companies At a Glance
- Tasks: Support group sales, manage bookings, and provide excellent customer service.
- Company: Join ABBA Voyage, a groundbreaking concert experience blending technology and iconic music.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and travel.
- Why this job: Be part of an iconic show and make a real impact in the entertainment industry.
- Qualifications: Passion for live entertainment, ticketing knowledge, and strong Excel skills required.
- Other info: This role offers hands-on experience in a fast-paced, creative setting.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT US:
ABBA Voyage is a concert like no other, blending cutting-edge technology, spectacular lighting, and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has been astounding and delighting thousands of visitors from across the world. But as we continue to build on the success of the London show and with rapidly expanding growth plans, the journey is only getting started. We are looking for talented and passionate individuals to join our already world-class team. This is a rare opportunity to be part of something truly iconic and really make your mark. If you’d like to take your career to the next level, we’d love to hear from you!
ROLE OVERVIEW:
The Sales Coordinator forms a vital part of the Sales and Ticketing Team, ensuring the smooth operation of all ticketing and sales processes. With a particular focus on supporting the Groups and Sales Coordinator to process group sales, this is a hands-on role that requires strong attention to detail and the ability to prioritise.
KEY ROLES AND RESPONSIBILITIES:
- Assist the Groups and Sales Coordinator with the day to day running of a busy group sales department, creating reservations, confirming bookings and releasing inventory as required.
- Be a primary point of contact for key group sales clients, delivering excellent customer service in a timely manner.
- Take responsibility for chasing due reservations.
- Confidently represent ABBA Voyage at trade events and conferences (some travel may be required).
- Support the Guest Experience team in booking large corporate groups, upselling hospitality and premium experiences where appropriate.
- Assist the Travel Trade Manager with ad-hoc ticketing requests.
- Provide administrative and ticketing support to the ABBA Arena’s box office team, supporting special events and activities as necessary.
- Champion change within ABBA Voyage, looking for opportunities to improve processes and procedures.
ABOUT YOU:
- You have a passion for live entertainment and an understanding of how consumers engage with the arts.
- Working knowledge of the ticketing industry, or the travel trade and tourism industry.
- Experience with ticketing systems.
- Strong skills with Microsoft Excel.
Sales Co-ordinator employer: ABBA Voyage
Contact Detail:
ABBA Voyage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Co-ordinator
✨Tip Number 1
Familiarise yourself with the ticketing industry and current trends in live entertainment. Understanding how consumers engage with events like ABBA Voyage will give you an edge in conversations during interviews.
✨Tip Number 2
Network with professionals in the ticketing and travel trade sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at ABBA Voyage.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled client interactions in the past. Being able to demonstrate your ability to deliver excellent service will be crucial for this role.
✨Tip Number 4
Brush up on your Microsoft Excel skills, as they are essential for managing ticketing data. Consider taking a quick online course to ensure you're comfortable with functions and data management techniques that may be relevant to the role.
We think you need these skills to ace Sales Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales coordination, customer service, and the ticketing industry. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live entertainment and your understanding of consumer engagement with the arts. Mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Skills: Emphasise your proficiency in Microsoft Excel and any experience with ticketing systems. Provide examples of how you've used these skills in previous roles to improve processes or enhance customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ABBA Voyage
✨Show Your Passion for Live Entertainment
Make sure to express your enthusiasm for live events and the arts during the interview. Share any personal experiences or insights that highlight your passion, as this role is all about connecting with audiences and enhancing their experience.
✨Demonstrate Your Attention to Detail
Since the role requires strong attention to detail, prepare examples from your past work where you successfully managed complex tasks or projects. Highlight how your meticulous nature contributed to positive outcomes, especially in sales or ticketing environments.
✨Familiarise Yourself with Ticketing Systems
Research common ticketing systems used in the industry and be ready to discuss your experience with them. If you have specific knowledge of any systems, mention it, as this will show your readiness to hit the ground running.
✨Prepare for Customer Service Scenarios
As a primary point of contact for group sales clients, you'll need to showcase your customer service skills. Prepare for situational questions where you can demonstrate how you've handled challenging customer interactions in the past.
