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- Tasks: Join the Box Office team to create unforgettable visitor experiences at a cutting-edge arena.
- Company: Be part of an exciting venue hosting internationally acclaimed music events.
- Benefits: Gain hands-on experience, learn new skills, and enjoy a vibrant work environment.
- Why this job: Make your mark in a dynamic setting while delivering top-notch customer service.
- Qualifications: Experience with ticketing platforms and a passion for exceeding visitor expectations are essential.
- Other info: Flexible hours include weekends and evenings; knowledge of Ticketmaster systems is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Main purpose of job: As part of the Box Office team, you will work with venue management to create an unrivalled visitor experience in a brand-new state of the art arena. With internationally acclaimed music at its core, this concert will attract visitors from all around the world, and you will play a key role in running the show! This is a rare opportunity to be part of something right from the beginning and really make your mark. So, if you’re looking for the chance to learn new skills and take your career to the next level, we would love to hear from you!
About you:
- Experience of working with different ticketing platforms in music or theatre.
- A genuine passion for exceeding visitor expectations.
- Thrive on working in a busy changing environment with a confident, personable approach.
- Good knowledge of industry regulations including GDPR.
- Take a pro-active solution focused approach to problem solving and able to offer resolutions to ticket related issues or escalate where appropriate.
- Set yourself high standards and have a keen eye for detail.
- Strong written English and verbal communication skills.
- Proficient with IT software including Microsoft Office, especially Excel and Word.
- Flexible and able to work weekends and evenings.
Desirable but not essential:
- Knowledge of Ticketmaster systems.
- Knowledge of technology to support ease of access for all visitors.
Work at the box office at the ABBA Arena during the ongoing concert ensuring excellent customer service. Work closely with the Box Office management team to understand our ticketing system, ensuring awareness of system capability and functionality to deliver ticketing excellence. Responsible for any card transactions at the box office. Work with the management team on reconciliations at the end of each shift. Take a proactive solution focused approach to problem-solving with the ability and confidence to offer resolutions to ticket related issues and escalate where necessary. Work closely with Box Office management team to ensure the pertinent daily concert information including access bookings is understood clearly to ensure the highest standard of visitor experience is delivered by all teams. Sell tickets and assist customers with their ticketing needs, both in person and via email. Respond to customer inquiries via email, providing accurate and timely information regarding performance information, tickets, and venue policies. Process ticket reservations and exchanges, ensuring accuracy and attention to detail. Attend and proactively support informative daily briefings with all teams. Ensure you are fully conversant with equipment used by the Team including radios, scanners, mobile devices, and any other appropriate materials.
Please apply by sending a cover letter and your CV.
Kindly note that if you have applied for this position within the past year and were not shortlisted, we will not consider your application.
Box Office Assistant employer: ABBA Voyage
Contact Detail:
ABBA Voyage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Assistant
✨Tip Number 1
Familiarise yourself with various ticketing platforms, especially those used in music and theatre. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've exceeded visitor expectations in previous roles. This will highlight your passion for delivering an exceptional experience.
✨Tip Number 3
Brush up on your knowledge of GDPR and industry regulations. Being well-versed in these areas will set you apart as a candidate who understands the importance of compliance in a box office environment.
✨Tip Number 4
Demonstrate your flexibility and ability to thrive in a busy environment by discussing any relevant experiences where you've successfully managed multiple tasks or adapted to changing situations. This is crucial for a role that involves working evenings and weekends.
We think you need these skills to ace Box Office Assistant
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Box Office Assistant position. Highlight your experience with ticketing platforms and your passion for providing excellent visitor experiences. Mention specific skills that align with the job description.
Showcase Relevant Experience: In your CV, emphasise any previous roles in customer service or ticketing, especially in music or theatre. Include details about your familiarity with industry regulations like GDPR and any experience you have with Ticketmaster systems.
Demonstrate Communication Skills: Since strong written and verbal communication skills are essential, ensure your application is free from errors and clearly conveys your enthusiasm for the role. Use professional language and structure your documents well.
Highlight Problem-Solving Abilities: In both your cover letter and CV, provide examples of how you've successfully resolved issues in previous roles. This will demonstrate your proactive, solution-focused approach, which is crucial for the Box Office Assistant position.
How to prepare for a job interview at ABBA Voyage
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent visitor experiences. Share examples from your past roles where you went above and beyond to meet customer needs, especially in busy environments.
✨Demonstrate Your Technical Skills
Be prepared to discuss your experience with ticketing platforms and IT software, particularly Microsoft Excel and Word. You might even want to mention any familiarity with Ticketmaster systems, as this could set you apart from other candidates.
✨Highlight Problem-Solving Abilities
Think of specific instances where you successfully resolved ticket-related issues or provided solutions under pressure. This will showcase your proactive approach and ability to handle challenges effectively.
✨Prepare for Team Collaboration
Since the role involves working closely with the Box Office management team, be ready to discuss how you’ve collaborated with others in previous jobs. Emphasise your communication skills and your ability to adapt to changing situations.
