At a Glance
- Tasks: Coordinate workshop operations and deliver high-quality service to customers.
- Company: ABB, a leader in smart instrumentation and industrial transformation.
- Benefits: Competitive salary, 25 days leave, flexible benefits, and career growth opportunities.
- Other info: Join a Top Employer and be part of a team driving industrial innovation.
- Why this job: Make a real impact in a collaborative environment that values your ideas and ambition.
- Qualifications: Experience in customer service operations and engineering, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to: Service Co-ordination Manager.
In this role, you will contribute to the execution of the service delivery, strategy and growth of the Stonehouse Service Workshop and Repair Centre. You will also showcase your expertise by focusing on delivering timely, high-quality, cost-effective service offerings, solutions, and projects to customers, while maintaining technical accountability for the coordination and quality of workshop and repair activities.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
What’s in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Your Role and Responsibilities
- Prepare, issue, and proactively follow up on customer quotations from RFQs across multiple channels, maintaining accurate and up-to-date records in systems such as SalesForce and ServIS.
- Coordinate end-to-end workshop operations, including booking, scheduling technicians, procurement, order processing, invoicing, and dispatch to ensure efficient service delivery.
- Plan and manage sales orders in line with Service Rates or Full Cost Model, ensuring margin control, billing accuracy, QA compliance, and adherence to Levels of Authority.
- Monitor service performance, resource utilisation, and billing milestones, ensuring timely delivery and revenue realisation.
- Maintain technical accountability for workshop and repair activities, ensuring all work meets required quality, safety, and technical standards.
- Provide technical input and guidance on quotations, proposals, and contracts to ensure solutions are accurate, commercially viable, and aligned with customer needs.
- Manage customer and supplier accounts, including account setup, credit amendments, order releases, and resolution of account disputes.
- Drive continuous improvement initiatives within the service team to enhance productivity, operational efficiency, and customer satisfaction.
Work model: onsite from our Stonehouse location.
Qualifications for the Role
- You are skilled in customer service operations and have experience in coordination activities.
- You are computer literate with experience in Microsoft Office, CRM/ERP systems, and other Windows-based business systems.
- You have the ability to demonstrate your experience in engineering operations and customer focused roles.
- You hold either an engineering qualification or a minimum of 2 years experience in an engineering discipline.
- You are at ease communicating in English using a variety of communication methods.
Benefits
- ABB offers a full range of benefits to help you thrive at work and beyond.
- Competitive salary.
- 25 days annual leave plus bank holidays.
- Competitive contributory pension scheme.
- Life assurance.
- Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more).
- Internal mobility opportunities, mentorships & access to projects globally.
- Employee Assistance Programme.
- Generous employee referral scheme.
For the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.
More about us
The Measurement & Analytics Division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division’s portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing ‘before’ and ‘after’ values, enabling efficient operations and environmental sustainability through measurement.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Workshop & Repair Centre Coordinator employer: ABB
At ABB, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous learning. Located in Stonehouse, our Workshop & Repair Centre provides employees with the opportunity to engage in meaningful work that drives real impact, alongside competitive benefits such as a generous pension scheme, flexible working options, and extensive internal mobility opportunities. Join us to be part of a team that values your contributions and supports your professional growth while making a difference in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop & Repair Centre Coordinator
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Workshop & Repair Centre Coordinator role you’re after at ABB.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at ABB a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at ABB.
✨Apply Through Company Websites
When you spot a role like Workshop & Repair Centre Coordinator at ABB, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Workshop & Repair Centre Coordinator
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Workshop & Repair Centre Coordinator, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at ABB a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to ABB specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at ABB
✨Brush Up on Core Engineering Principles
Before heading into the interview with ABB, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like ABB want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
