Spares Coordinator

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Support Services Manager __ Working as part of a team in our Aberdeen facility, the Spares Coordinator supports service sales with spare parts enquiries and coordinates the entire customer supply process, implementation, and execution, to achieve high-level service quality, operational efficiency, on-time delivery, order growth, and customer satisfaction. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. What’s in it for you? We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. Your Role and Responsibilities In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. Preparing quotations in line with procedures and global policies. Accurately entering customer orders and process purchase orders, ensuring compliance with quotations, FCM, delivery dates, customer requirements, and COTD targets. Managing delivery and export documentation, including shipment coordination, tagging, packing, certificates of origin, and compliance with customer and import/export requirements. Maintaining ERP master data in line with global reporting and import/export requirements. Supporting inventory management, goods movements, and replenishment activities for Caspian locations. Invoicing delivered orders in a timely manner through customer portals, resolve unmatched and disputed invoices, and support collection of overdue payments. Managing repairs, service and spares orders, including the RMA process with factories, and reviewing backlog reports monthly to ensure invoicing is complete. Providing wider team support with imports, expediting, purchasing activities, and shipment coordination as required. Work model: hybrid from our Aberdeen location {#LI-hybrid} Qualifications for the Role Experience in a customer service or end-to-end order management environment, with excellent communication and listening skills. A collaborative team player with a flexible and adaptable approach to work. Self-motivated and proactive, with the ability to manage and prioritise workloads effectively to meet customer and business requirements. Passionate about delivering exceptional customer service and building positive customer relationships. Strong IT skills, including proficiency in Microsoft Office applications such as Word, Excel, and PDF tools. Experience using SAP for Sales Order Processing and Purchasing activities. Proven ability to plan, organise and manage multiple tasks both independently and as part of a wider team. Excellent attention to detail, ensuring a consistently high level of accuracy and quality in all aspects of work. Benefits ABB offers a full range of benefits to help you thrive at work and beyond. Competitive salary 25 days annual leave plus bank holidays Competitive contributory pension scheme Life assurance Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) Internal mobility opportunities, mentorships