At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service in the Paper & Metals sector.
- Company: Join ABB, a forward-thinking employer committed to inclusivity and sustainability.
- Benefits: Remote work, personal growth opportunities, and a supportive team environment.
- Other info: Collaborative culture where your unique ideas and energy are valued.
- Why this job: Make a real impact while leading innovative service strategies that drive business success.
- Qualifications: Experience in service management and a passion for team leadership.
The predicted salary is between 60000 - 75000 £ per year.
This job is with ABB, an inclusive employer. At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to: LBL Manager, BL Metals UK.
Opportunity: Lead the Service Operations Function within AUPI, focusing on Service Excellence across our Paper & Metals Customers across the UK.
Our Team Dynamics: Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
What’s in it for you? We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Your Role and Responsibilities:
- Lead, manage, and inspire a team of engineering service professionals to deliver efficient, high quality service.
- Develop and implement service strategies that drive business growth and improve customer satisfaction.
- Monitor, analyse, and improve service performance metrics, taking proactive corrective action where required.
- Maximise utilisation and operational effectiveness of the field engineering team.
- Oversee recruitment, onboarding, training, supervision, and ongoing development of team members.
- Conduct performance reviews, coaching, and provide regular feedback to support team growth.
- Foster a collaborative, accountable, customer focused, and inclusive team culture.
- Ensure delivery of all contractual commitments on time and within agreed scope.
- Build and maintain strong relationships with end customers to ensure exceptional service outcomes.
- Manage and resolve customer issues using formal complaint management tools.
- Collaborate effectively with internal stakeholders.
Service Manager Paper & Metals UK employer: ABB
ABB is an exceptional employer that champions inclusivity and empowers its employees to lead and grow within a collaborative and supportive environment. With a focus on service excellence in the Paper & Metals sector across the UK, employees are encouraged to bring their unique perspectives and ideas to the table, ensuring that their contributions have a tangible impact on the world. The company offers ample opportunities for professional development, fostering a culture where every team member can thrive and make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Paper & Metals UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching ABB and understanding their values. We want you to show how your skills align with their mission of service excellence. Practice common interview questions and think about how you can demonstrate your leadership and team-building abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make an impact, just like you!
We think you need these skills to ace Service Manager Paper & Metals UK
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about leading a team and making a real impact in the Paper & Metals sector.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in service management and any relevant achievements that demonstrate your ability to drive customer satisfaction and team performance.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, so we can easily see how you fit into our team dynamics and culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with ABB.
How to prepare for a job interview at ABB
✨Know Your Stuff
Before the interview, dive deep into ABB's values and mission. Understand their focus on service excellence and how it relates to the Paper & Metals sector. This will help you align your answers with what they’re looking for.
✨Showcase Leadership Skills
As a Service Manager, you'll need to inspire and manage a team. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight your ability to foster a collaborative and inclusive culture.
✨Metrics Matter
Be ready to discuss how you've monitored and improved service performance metrics in previous roles. Bring specific examples of how your actions led to increased customer satisfaction or operational effectiveness.
✨Build Relationships
Since this role involves maintaining strong relationships with customers, think of instances where you've successfully resolved customer issues or built rapport. Emphasise your communication skills and your approach to customer service.
