Operations Manager - United Kingdom in Olney

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: ELSE Cluster Manager North Europe.

In this role, you will lead the Operations unit in Stockport, Manchester responsible for project management, production, testing, commissioning, and supporting Partial Discharge Monitoring equipment for our customers worldwide. You will be accountable for full P&L performance and for running day-to-day operations, ensuring delivery of superior customer experience through lean, faultless operational execution (Care, Customer, Cost, Cash). You will report to the Cluster Manager North Europe in our Electrification Services Division.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities:

• Creating, implementing and executing the local operations strategy aligned with the global service business strategy.
• Full P&L (orders, revenues, profitability, cash) and delivering / exceeding annual targets.
• Ensuring strong customer focus, urgency, and care, driving superior customer experience and retention.
• Drive operational excellence and performance by identifying improvement opportunities, managing operational risks, monitoring KPIs, and leading continuous improvement initiatives to enhance quality, profitability, and business growth.
• Owning and optimizing the end-to-end value chain from order intake to service delivery.
• Balancing capacity with demand and workload, ensuring efficient resource planning and utilization.
• Ensuring implementation and compliance of ABB quality standards and integrated quality management systems.
• Ensuring compliance with HSE, integrity, and all business standards; driving a strong safety culture.
• Building, leading, and developing a high-performing organization with strong capabilities and competencies.
• Fostering a high-performance culture built on accountability and collaboration, while continuously developing talent and building organizational capabilities.

Qualifications for the Role:

• Degree in Electrical/Electronics/Manufacturing/Engineering or related field.
• Proven (5+ yrs.) experience in (service or manufacturing) operations management with P&L responsibility.
• Strong leadership and people skills with experience in building and developing teams.
• Customer-centric mindset with strong commercial understanding.
• Experience in operational excellence, quality management, and process improvement.
• Fluent in English, written and spoken.

Benefits:

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Private medical cover
• Generous bonus scheme

For the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.