QCS Field Service Engineer - Newcastle upon Tyne 1 hour radius in London

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation—for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This position reports to Local Industry Lead, Paper UK. You will represent ABB as a home‐based, field service engineer in the North East of England on customer paper manufacturing facilities.

• Provide 24/7 on‐site support for ABB QCS and DCS equipment as part of the Northern Service Team.
• After initial ABB product training, deliver the Service Agreement scope, including preventative and corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, and adjustment.
• Participate in a 1‐week on‐call rota.
• Develop a strong working relationship with the customer across production and engineering.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters—because the progress we make here creates real impact out there.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities:

• Provide high‐level field and in‐house technical support, including out‐of‐hours support.
• Fulfil Service Agreement obligations, demonstrated by the use of ABB ServicePro and other reporting tools.
• Provide application support and software troubleshooting to customers, on site and remotely.
• Advise clients on maintenance procedures, evolution, site planning, operational methods, process measurement, and control.
• Flexibility to travel to sites anywhere in the UK in addition to primary areas of responsibility.
• Prepare and write technical reports for internal and external use.
• Promote sales of maintenance services and equipment, including spare parts, and advise the Sales department of possible leads.
• Assist Sales and Account Management with preparation of quotations.
• Commission equipment in the field as part of the project team.

Qualifications for the Role:

• Degree or HND in Electrical or Measurement & Control Engineering – essential
• Clean Driving Licence (UK) – essential
• Self‐motivated and able to work unsupervised – essential
• Demonstrate excellent customer focus – essential
• Good networking skills – essential
• Results orientation – essential
• Knowledge of Paper Industry – desirable
• Knowledge of ABB QCS or DCS systems – desirable
• Commercial awareness – desirable

Benefits:

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle‐to‐work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Company car or cash for car allowance
• Private medical cover for yourself
• Generous bonus scheme

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers.