At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service in the Paper & Metals industry.
- Company: Join ABB, a leader in resource-efficient and clean industrial solutions.
- Benefits: Enjoy competitive salary, flexible working, and a range of health benefits.
- Other info: Opportunities for global projects and career development await you.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Experience managing engineering teams and strong communication skills required.
The predicted salary is between 60000 - 75000 € per year.
At ABB, we help industries become more resource-efficient and cleaner – and every person here contributes to the results. You will have the opportunity to lead, receive support to grow, and be proud of the impact we create together. Join us and help drive what drives the world.
This position reports to: LBL Manager, BL Metals UK.
Opportunity to lead the Service Operations Function within AUPI, focusing on Service Excellence across our Paper & Metals Customers across the UK.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
What’s in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Your Role and Responsibilities
- Lead, manage, and inspire a team of engineering service professionals to deliver efficient, high-quality service.
- Develop and implement service strategies that drive business growth and improve customer satisfaction.
- Monitor, analyse, and improve service performance metrics, taking proactive corrective action where required.
- Maximise utilisation and operational effectiveness of the field engineering team.
- Oversee recruitment, onboarding, training, supervision, and ongoing development of team members.
- Conduct performance reviews, coaching, and provide regular feedback to support team growth.
- Foster a collaborative, accountable, customer-focused, and inclusive team culture.
- Ensure delivery of all contractual commitments on time and within agreed scope.
- Build and maintain strong relationships with end customers to ensure exceptional service outcomes.
- Manage and resolve customer issues using formal complaint management tools.
- Collaborate effectively with internal stakeholders including Service Account Managers, Coordination & Spares Team, Technical Support (Level 1–4), Field Service Engineers, QHSE, Project Managers, and European Operations teams.
- Identify opportunities to expand service offerings and support proposal development alongside Account Managers and Sales Support.
- Maintain accurate and up-to-date service documentation, procedures, manuals, and reports.
- Ensure compliance with Health & Safety, QHSE, and quality standards.
- Stay current with new technologies, service offerings, and industry developments.
- Demonstrate ethical leadership aligned with the company’s Code of Conduct.
- Travel to customer sites across the UK, with occasional international travel as required.
Qualifications for the Role
- Proven experience managing small to medium-sized engineering teams.
- Strong engineering background with the ability to guide and support technical decision making.
- Commercial awareness, including experience identifying and developing new business opportunities.
- Preferably good understanding of QCS, DCS, and Drives systems.
- Solid understanding of the Paper and Metals industries.
- Excellent people management and networking skills with the ability to build strong relationships at all levels.
- Self-motivated, flexible, and innovative with a hands-on, proactive leadership style.
- Strong verbal and written communication skills.
- Strong IT skills.
- Knowledge of the company’s products, services, and operations advantageous.
Benefits
- Competitive salary
- 25 days annual leave plus bank holidays
- Competitive contributory pension scheme
- Life assurance
- Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
- Internal mobility opportunities, mentorships & access to projects globally
- Employee Assistance Programme
- Generous employee referral scheme
- Company car or cash for car allowance
- Working from home / Flexible working
- Private medical cover
- Generous bonus scheme
More about us
The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.
Service Manager Paper & Metals UK employer: ABB Schweiz AG
At ABB, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous learning. As a Service Manager in the Paper & Metals sector, you will lead a dedicated team while enjoying competitive benefits, flexible working arrangements, and ample opportunities for personal and professional growth. Join us in making a tangible impact in the industry, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Paper & Metals UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your achievements and how they relate to the role. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Service Manager Paper & Metals UK
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for service excellence and the Paper & Metals industry aligns with our mission at StudySmarter.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your skills in managing engineering teams and improving customer satisfaction can contribute to our goals.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. This helps us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABB Schweiz AG
✨Know Your Stuff
Make sure you brush up on your knowledge of the Paper and Metals industries. Understand the key challenges and trends, as well as ABB's specific offerings in these sectors. This will show that you're not just interested in the role, but also in how you can contribute to their mission.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or driven performance improvements. Highlight your hands-on leadership style and how it aligns with fostering a collaborative team culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to manage customer complaints or improve service delivery. Be ready to discuss how you would handle similar situations at ABB, using their tools and processes.
✨Build Connections
During the interview, focus on building rapport with your interviewers. Ask insightful questions about the team dynamics and how they collaborate with other departments. This not only shows your interest in the role but also your understanding of the importance of strong relationships in delivering exceptional service.
