At a Glance
- Tasks: Lead the premium guest experience for the world's most innovative racing series.
- Company: Join Formula E, the fastest-growing sport focused on sustainability and innovation.
- Benefits: Enjoy 25 days' leave, health plans, and flexible working options.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Be part of a mission to redefine motorsport and inspire global change.
- Qualifications: Experience in luxury hospitality and event logistics is essential.
The predicted salary is between 60000 - 80000 £ per year.
About Formula E: Formula E, the world’s fastest-growing sport, is redefining motorsport with a bold focus on innovation and sustainability. Hosting over 100 races in iconic cities globally and backed by top manufacturers like Porsche and Jaguar, we feature elite drivers and cutting-edge EV technology. As the world’s first sport certified Net Zero Carbon from inception, Formula E combines thrilling entertainment with a mission to advance sustainable progress, inspiring a global fanbase with our high-performance brand new GEN3 EVO race car capable of 0-60mph in 1.82 seconds (0-100kph in 1.86s). Using the spectacle of sport, we are sending a powerful and meaningful message to help alter perceptions and speed up the switch to electric mobility. Welcome to the home of Global Electric Street Racing.
The Role: Are you a visionary hospitality leader ready to orchestrate the premium guest experience for the world’s most innovative racing series? We are looking for a Senior Premium Experience Manager to join the Formula E team. In this mission-critical leadership role, you will be the primary architect of our international hospitality products, from the EMOTION CLUB to the Electric Lounge, ensuring our most influential global guests experience the pinnacle of elite luxury. Operating at the exact intersection of commercial strategy and hands-on event operations, you will lead the end-to-end strategy, innovative development and flawless execution of our global racing calendar. You will balance large-scale financial management with high-stakes on-site logistics, ensuring that while the action unfolds on the track, our VIP guests receive a distinctive, safe and seamless “best-in-class” experience that drives revenue and upholds the brand’s global prestige.
Product Innovation & Strategic Vision: You drive the overarching concept strategy and creative asset creation for global premium products. You aren’t afraid to push boundaries, constantly monitoring global market trends and competing luxury products to ensure Formula E remains at the absolute forefront of sports hospitality innovation and brand communication.
Operational Excellence & On-Site Command: You travel internationally to oversee the flawless, safe and compliant logistical execution of international pop-up event sites and high-end venues. From coordinating high-end catering and cutting-edge technology to optimising guest access routes and acting as the primary on-site escalation point for crisis management, you ensure hospitality operations run with the same precision as the cars on the grid.
Financial Mastery & Vendor Synergy: You maintain full ownership of substantial race budgets, tracking financial milestones and driving commercial revenue and ROI targets. You are a master negotiator, securing high-value, multi-event or multi-year contracts with premium agencies to drive long-term cost efficiencies, while seamlessly handling the day-to-day administration of PO tracking and operational documentation.
Leadership & Cross-Functional Collaboration: You manage, develop and inspire a dedicated team of direct reports and localised event support staff, optimising workloads to maximise efficiency on-site. You excel at building genuine relationships, establishing structured project management workflows across internal departments and maintaining clear, highly targeted communications with senior stakeholders and corporate clients.
What we’re looking for in you:
- The Luxury Curator: You possess a proven track record of developing and delivering large-scale, world-class international hospitality experiences within sports, music, or premium entertainment. You have a sharp commercial acumen and the unique ability to turn innovative event concepts into revenue-generating, high-ROI products.
- The Logistics Mastermind: Your background includes extensive experience managing complex on-site logistics for international pop-up event structures or major global venues. You are a master of the “logistics behind the luxury,” possessing advanced project management capabilities and a high level of administrative competency for budget tracking, procurement and contract management.
- The Confident Leader: You are a natural relationship-builder and team leader with a successful history of directly managing core teams and navigating high-value supplier relationships. Your verbal and written communication skills in English are flawless, giving you the confidence to interface effortlessly across all professional levels from local crews to C-suite clients.
- The Resilient Problem-Solver: You possess a highly organised, proactive and solution-focused “go-getter” mindset with an exceptional eye for detail. You remain resilient and calm under pressure, holding the accountability required to make split-second decisions and manage on-site crises in a fast-paced environment.
- The Global Ambassador: You are highly adaptable, self-motivated and fully willing to travel frequently to international race locations throughout the global season. You thrive in collaborative, cross-departmental team environments and possess a genuine passion for challenging existing processes to elevate world-class delivery standards.
What’s in it for you?
- 25 days’ annual leave, Birthday day off and Wellbeing leave
- Opportunity to extend your stay if travelling for a race event
- Health Cash Plan and access to the Aviva Digital Workplace app
- Enhanced Parental Leave
- Flexible Bank Holidays
- Paid volunteer and carer’s leave
- Cycle to Work and Electric Car Scheme
- Formula E store discount
- Regular social events and employee working groups
This is a hybrid role and you’ll be required to do 3 days a week in our Hammersmith London office.
Application Process: Think you’ve got what it takes to join our race to the future? The closing date for this role is 24th July, however if we receive a high volume of applications we may close it early. At Formula E, we are building a culture where every voice matters, every perspective accelerates progress, and every individual is empowered to rise, contribute boldly, and shape a better world – together. We will provide equal opportunities regardless of an individual’s protected characteristics. We believe in attracting and retaining diverse talent to strengthen our global vision with a variety of experiences, backgrounds and perspectives. Our mission is clear. The message is simple. Whoever you are. How you live. Whatever you believe. Formula E. For the Future. For Everyone. We’ll see you at the starting line!
Senior Premium Experience Manager employer: ABB Formula E
Formula E is an exceptional employer, offering a vibrant work culture that champions innovation and sustainability in the thrilling world of motorsport. With a strong focus on employee well-being, including generous leave policies and opportunities for personal growth, we foster a collaborative environment where diverse talents can thrive. Located in Hammersmith, London, our team enjoys the unique advantage of being at the heart of a global movement towards electric mobility, all while engaging in exciting social events and initiatives that promote community involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Premium Experience Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ABB Formula E. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ABB Formula E
Don't be shy about reaching out to ABB Formula E directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Premium Experience Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ABB Formula E and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ABB Formula E
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
