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- Tasks: Coordinate field service appointments and optimise engineer schedules for efficient operations.
- Company: Join ABB E-mobility, a leader in EV charging technology with a diverse and inclusive culture.
- Benefits: Competitive pay, global reach, and opportunities for personal and professional growth.
- Why this job: Be part of a fast-growing team driving sustainable mobility solutions worldwide.
- Qualifications: Strong multitasking, coordination skills, and customer-focused mindset required.
- Other info: Work with top specialists and contribute to innovative projects in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you an organized multitasker with a passion for delivering exceptional customer service? We’re looking for a Service Dispatcher to play a key role in ensuring smooth, efficient, and customer-focused field operations.
Responsibilities
- Schedule the field service appointment with the customer in alignment with the delivery time of the spare parts.
- Order spare parts, if required, and monitor their delivery.
- Optimize the planning of the Field Service Engineers to ensure fast reactivity and reduce travel times including Preventative Maintenance jobs.
- Understand customer issues and properly document and transfer them to the Field Service teams.
- Prioritisation and tracking of all open cases to ensure compliance with the required reaction and resolution times.
- Follow-up on the execution and ensure hand-offs are properly done and with no delays.
- Identify areas of improvement and optimization, working with the different Service team members to prioritize and roll out continuous improvement activities and projects.
Requirements
- Strong coordination and multitasking abilities.
- Experience in Dispatching Field Service Engineers is an advantage.
- Fluent spoken and written English is a mandatory requirement for this role.
- Adaptable to changing requirements and deadlines.
- Excellent communication and interpersonal skills.
- Strong customer-oriented approach.
- Proactive problem-solver with a hands-on attitude.
- Passionate about delivering quality and driving continuous improvement.
- SAP and SFDC Service Cloud experience would be an advantage.
What’s in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.
About ABB E-mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.
Service Dispatcher in Coventry employer: ABB E-mobility
Contact Detail:
ABB E-mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Dispatcher in Coventry
✨Tip Number 1
Get to know the company inside out! Research ABB E-mobility and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Dispatcher, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Dispatcher in Coventry
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Service Dispatcher, your ability to juggle multiple tasks is key. Make sure your application highlights any experience you have in coordinating schedules or managing logistics. We want to see how you can keep everything running smoothly!
Communicate Clearly: Since this role involves a lot of interaction with customers and field teams, your written application should reflect your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your customer service experience. We love a good communicator!
Tailor Your Application: Take the time to tailor your application to the job description. Mention specific skills and experiences that align with what we’re looking for, like your technical mindset or problem-solving abilities. This shows us you’re genuinely interested in the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ABB E-mobility
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Dispatcher. Familiarise yourself with scheduling, ordering spare parts, and optimising field service operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Coordination Skills
Since this role requires strong coordination and multitasking abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised and tracked open cases to meet deadlines and ensure customer satisfaction.
✨Brush Up on Technical Knowledge
Having a strong technical mindset is crucial for this position. Review any relevant technical concepts related to field service operations and be prepared to discuss how you would handle common customer issues. If you have experience with SAP or SFDC Service Cloud, make sure to highlight that too!
✨Demonstrate Your Customer Focus
This role is all about delivering exceptional customer service. Think of specific instances where you've gone above and beyond for a customer. Be ready to explain how you approach problem-solving and continuous improvement, as these qualities are key to succeeding in this position.
