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- Tasks: Lead a dynamic team to exceed customer expectations and drive operational excellence.
- Company: Join ABB E-mobility, a leader in innovative electrical solutions.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real impact in customer service and team leadership.
- Qualifications: Strong leadership skills and experience in managing diverse teams.
- Other info: Work in a collaborative environment with a focus on innovation.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the EU Service Centre Lead North role at ABB E-mobility.
In This Role:
- Accountable for leadership of direct reports to include ongoing direction, coaching, and development.
- Lead Service Centre team to continuously surpass customer expectations.
- Ensure the team is the driving gear between the customers, Field Service and internal ABB departments.
- Continually improve and develop the team to ensure we are continually increasing customer satisfaction.
- Create and monitor the metrics to drive the day-to-day operations.
- Monitor and take actions to ensure correct reaction times as per the customers SLA's.
- Support the day to day operational tasks as required.
- Leverage internal relationships to enhance business performance and customer experience.
- Drive change initiatives as required to improve efficiencies and execute on business commitments.
Requirements:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical and problem-solving mindset.
- Detail orientated with strong organizational and time management skills.
- Customer centric mindset with commitment to service excellence.
- Ability to effectively develop innovative solutions to customer service challenges.
- Experience in Dispatching Field Service Engineers is an advantage.
- Proficiency in other European languages is an advantage.
- Proficiency in CRM and ERP systems is mandatory. SAP and SFDC Service Cloud experience is an advantage.
- Proven experience in a similar managerial position is mandatory.
- Proven experience in managing teams across multiple geographical countries is an advantage.
Location: Birmingham, England, United Kingdom
EU Service Centre Lead North in Coventry employer: ABB E-mobility
Contact Detail:
ABB E-mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU Service Centre Lead North in Coventry
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ABB E-mobility on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by researching common questions for leadership roles. Think about how your experience aligns with their needs, especially around team management and customer satisfaction. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific examples where you've improved processes or enhanced customer experiences. This is your chance to demonstrate your analytical mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the ABB E-mobility team. Let’s get you that job!
We think you need these skills to ace EU Service Centre Lead North in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EU Service Centre Lead North role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can drive customer satisfaction and lead a team effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved team performance or customer satisfaction in the past. We love a good story!
Show Off Your Skills: Don’t forget to showcase your analytical and problem-solving skills in your application. Mention any experience with CRM and ERP systems, especially SAP and SFDC Service Cloud. We’re looking for someone who can develop innovative solutions to challenges!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at ABB E-mobility
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role. Be ready to share specific examples of how you've successfully led teams in the past, especially in high-pressure situations.
✨Showcase Your Customer-Centric Mindset
Prepare to discuss how you’ve gone above and beyond to meet customer expectations. Think of concrete examples where your actions directly improved customer satisfaction and how you can apply that mindset at ABB E-mobility.
✨Familiarise Yourself with Relevant Metrics
Since the role involves monitoring metrics for operations, brush up on key performance indicators relevant to service centres. Be prepared to discuss how you would use these metrics to drive improvements and ensure SLA compliance.
✨Highlight Your Technical Proficiency
Make sure you’re comfortable discussing your experience with CRM and ERP systems, particularly SAP and SFDC Service Cloud. If you have any experience in dispatching Field Service Engineers, be ready to elaborate on that as well.
