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- Tasks: Coordinate field service operations and ensure exceptional customer service.
- Company: Join ABB E-mobility, a leader in EV charging technology.
- Benefits: Competitive salary, diverse environment, and opportunities for growth.
- Why this job: Be part of the future of sustainable mobility and make a real impact.
- Qualifications: Strong coordination skills and fluent in English & French.
- Other info: Work with top specialists in a fast-growing, innovative company.
The predicted salary is between 28800 - 43200 £ per year.
Are you an organized multitasker with a passion for delivering exceptional customer service? We’re looking for a Service Dispatcher to play a key role in ensuring smooth, efficient, and customer-focused field operations.
In this role, your main accountabilities will be:
- Schedule the field service appointment with the customer in alignment with the delivery time of the spare parts.
- Order spare parts, if required, and monitor their delivery.
- Optimize the planning of the Field Service Engineers to ensure fast reactivity and reduce travel times including Preventative Maintenance jobs.
- Understand customer issues and properly document and transfer them to the Field Service teams.
- Prioritisation and tracking of all open cases to ensure compliance with the required reaction and resolution times.
- Follow-up on the execution and ensure hand-offs are properly done and with no delays.
- Identify areas of improvement and optimization, working with the different Service team members to prioritise and roll out continuous improvement activities and projects.
To make the above work, we are looking for a professional with a strong technical mindset and excellent coordination skills. Other essential requirements include:
- Strong coordination and multitasking abilities.
- Experience in Dispatching Field Service Engineers is an advantage.
- Fluent spoken and written English & French is a mandatory requirement for this role.
- Adaptable to changing requirements and deadlines.
- Excellent communication and interpersonal skills.
- Strong customer-oriented approach.
- Proactive problem-solver with a hands-on attitude.
- Passionate about delivering quality and driving continuous improvement.
- SAP and SFDC Service Cloud experience would be an advantage.
What’s in it for you? Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.
About ABB E-mobility: ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.
Service Dispatcher employer: ABB E-mobility B.V.
Contact Detail:
ABB E-mobility B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Dispatcher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your answers, making you more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Dispatcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your coordination skills and customer service experience. We want to see how you can bring your unique flair to the Service Dispatcher role!
Show Off Your Multitasking Skills: In your application, give examples of how you've successfully managed multiple tasks at once. We love organised multitaskers, so let us know how you keep everything running smoothly!
Communicate Clearly: Since excellent communication is key for this role, ensure your written application is clear and concise. We appreciate straightforwardness, so avoid jargon and get straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ABB E-mobility B.V.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Dispatcher. Familiarise yourself with scheduling, ordering spare parts, and optimising field service operations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Coordination Skills
Since this role requires strong coordination and multitasking abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured timely delivery, as this will highlight your suitability for the position.
✨Brush Up on Technical Knowledge
Having a strong technical mindset is crucial for this job. Review any relevant technical concepts related to field service operations and be prepared to discuss how you can apply them. If you have experience with SAP or SFDC Service Cloud, make sure to mention it, as it could give you an edge.
✨Practice Your Communication Skills
Excellent communication is key in this role, especially since you'll be liaising with customers and field service teams. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and problem-solving approaches.
