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For Companies At a Glance
- Tasks: Build strong relationships and ensure customer success through tailored solutions and proactive engagement.
- Company: Join a leading telematics and IoT company shaping the future of smart mobility.
- Benefits: Competitive pay, continuous learning, and a collaborative international environment.
- Why this job: Make a real impact by nurturing customer relationships and driving business growth.
- Qualifications: Experience in Customer Success or Account Management, with strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager (CSM), you’ll be the go-to person for our most valued customers — a strategist, relationship builder, and growth champion. You’ll build long-term, value-driven partnerships by ensuring smooth onboarding, proactive engagement, and tailored solutions that maximise adoption, drive growth, and prevent churn. You’re someone who thrives on autonomy and loves creating impact — turning everyday interactions into lasting relationships. You’re not just maintaining accounts; you’re transforming them.
What You’ll Do
- Lead smooth, value-driven onboarding experiences that ensure quick customer adoption.
- Build and nurture trusted relationships, acting as a strategic advisor to key stakeholders.
- Proactively manage your portfolio — identifying risks early and driving retention and renewals.
- Spotting and seizing cross-sell and upsell opportunities to expand customer value.
- Collaborating with Product, Sales, and Support to deliver seamless customer experiences.
- Championing customer satisfaction, representing their voice to drive continuous improvement.
What We’re Looking For
- Proven experience in Customer Success, Account Management, or Retention, ideally in a SaaS or tech environment.
- Strong relationship-building and communication skills, acting as a consultative advisor to your client portfolio.
- Demonstrates the ability to identify opportunities, mitigate churn risks, and drive value at every stage of the customer lifecycle.
- Experience working cross-functionally with Sales, Product, and Support to deliver unified outcomes.
- A self-starter who takes ownership, prioritises effectively, and thrives in a dynamic, fast-growing environment.
Why Join ABAX?
- A high-impact role in a leading telematics and IoT company, shaping the future of smart mobility.
- A collaborative, international environment where ideas turn into action.
- Continuous learning opportunities and a chance to work with cutting-edge technology.
- Competitive compensation and benefits in a fast-moving scale-up culture.
Ready to Apply?
If you’re passionate about nurturing customer relationships, driving retention, and helping businesses thrive through technology, we’d love to hear from you!
Background Check and Reference Verification
Successful employment is contingent upon ABAX receiving satisfactory references. As part of our hiring process, we perform a digital reference check through RefApp, an advanced online solution for managing this procedure. Please be aware that a background check may be conducted simultaneously with the reference check.
Equal Opportunities
At ABAX, we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.
Customer Success Manager - Maternity Leave Cover in Peterborough employer: ABAX AS
Contact Detail:
ABAX AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Maternity Leave Cover in Peterborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you align with their mission. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences make you the perfect Customer Success Manager. Highlight specific examples of how you've built relationships and driven growth in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows that you’re genuinely interested in the position and the company.
We think you need these skills to ace Customer Success Manager - Maternity Leave Cover in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success or Account Management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Relationship-Building Skills: In your application, share specific examples of how you've built and nurtured relationships with customers. We want to see how you've acted as a strategic advisor and driven value for your clients.
Highlight Your Proactive Approach: Demonstrate your ability to identify risks and opportunities in your previous roles. We love self-starters who take ownership, so make sure to include instances where you've proactively managed customer portfolios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at ABAX AS
✨Know Your Customers
Before the interview, research the company’s customer base and understand their needs. Be ready to discuss how you would approach onboarding and building relationships with these customers, showcasing your strategic thinking.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and nurtured relationships in previous roles. Highlight specific instances where your communication skills made a difference, as this role is all about being a trusted advisor.
✨Demonstrate Proactivity
Think of scenarios where you identified risks or opportunities for upselling before they became apparent. Share these stories during the interview to illustrate your proactive management style and ability to drive customer success.
✨Collaborate Like a Pro
Be ready to discuss how you've worked cross-functionally with teams like Sales, Product, and Support. Highlight your collaborative approach and how it led to improved customer experiences, as this is key for the role.
