At a Glance
- Tasks: Manage patient enquiries, coordinate appointments, and support the medical team.
- Company: Established medical organisation with a supportive healthcare team.
- Benefits: Competitive salary, full training, and opportunities for personal development.
- Other info: Join a dynamic team and enjoy a rewarding role in healthcare.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in customer service or administration, excellent communication skills.
The predicted salary is between 26400 - 33600 £ per year.
Start Date: ASAP
Salary: £12.71
Multiple Opportunities Available | Rhondda Cynon Taf South Wales
St David Recruitment are delighted to be recruiting on behalf of a busy and well-established medical organisation for a number of Medical Administrator / Receptionist positions. These are fantastic opportunities for compassionate, organised, and professional individuals who enjoy helping people and thrive in a fast-paced environment.
We are looking for candidates with a genuine passion for delivering excellent patient care and customer service. As a key point of contact for patients, you will play an important role in ensuring appointments are managed efficiently while providing a positive and supportive experience for every individual who contacts the practice.
This role would suit candidates with previous administration, customer service, reception, healthcare administration, or call handling experience who possess excellent communication skills and a calm, empathetic approach.
The Role
Working as part of a busy and supportive team, you will be responsible for managing patient enquiries, coordinating appointments, maintaining accurate records, and supporting the smooth day-to-day operation of the medical centre. The successful candidate will be comfortable handling a high volume of calls, managing competing priorities, and maintaining the highest levels of confidentiality and professionalism at all times.
Key Responsibilities
- Managing inbound and outbound telephone calls with patients in a professional and empathetic manner
- Contacting patients to arrange, amend, and confirm appointments
- Providing accurate information and support to patients and visitors
- Updating and maintaining patient records and clinical systems
- Managing appointment schedules and ensuring efficient diary management
- Supporting clinicians and the wider practice team with administrative tasks
- Handling correspondence, emails, and general enquiries
- Maintaining confidentiality and adhering to data protection requirements at all times
- Following practice policies, procedures, and healthcare regulations
- Assisting with general office administration to support the smooth running of the service
About You
We are looking for individuals who are professional, patient-focused, and able to build rapport with people from all backgrounds.
Essential Skills & Experience
- Previous experience working with members of the public in a customer-facing, administrative, reception, healthcare, or contact centre environment
- Excellent verbal and written communication skills
- Clear, confident, and polite telephone manner
- Strong administration and organisational skills
- Competent in the use of Microsoft Office and Outlook
- Strong IT skills with the ability to learn new systems quickly
- Excellent time management and the ability to prioritise workloads effectively
- Ability to communicate sensitively and understand patient needs
- Strong interpersonal and team-working skills
- Ability to work independently and use initiative when required
- Reliable, punctual, and committed to supporting colleagues
- Hard-working with a positive and flexible approach
- Commitment to personal and professional development
- Understanding of the importance of confidentiality and data protection
- Ability to follow policies, procedures, and best practice guidelines
Desirable Experience
- Previous experience working within a GP Practice, Medical Centre, NHS setting, or healthcare environment
- Experience using EMIS, SystmOne, or Vision
- Knowledge of patient appointment systems and healthcare administration processes
Compliance Requirements
The successful candidate will be required to undertake a satisfactory Disclosure and Barring Service (DBS) check prior to commencement of employment.
Why Join?
This is an excellent opportunity to join a supportive healthcare team where you can make a genuine difference to patients every day. You will receive full support and training, work alongside experienced professionals, and enjoy a rewarding role within a respected healthcare environment.
If you are a caring and organised individual with excellent communication skills and a passion for helping others, we would love to hear from you.
Interested? For more information, or to apply, please contact Tracey Tripp on (phone number removed).
St David Recruitment Services is an employment business working on behalf of a client.
Administrator in Rhondda employer: Abatec Recruitment
St David Recruitment offers a supportive and dynamic work environment in Rhondda Cynon Taf, South Wales, where compassionate individuals can thrive as Medical Administrators. With a focus on excellent patient care, employees benefit from comprehensive training, opportunities for professional growth, and the chance to make a meaningful impact in the healthcare sector. Join a dedicated team that values collaboration, empathy, and commitment to quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Rhondda
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might have connections in the healthcare sector. A personal recommendation can really give you an edge when applying for roles like Medical Administrator.
✨Tip Number 2
Practice makes perfect! Before any interviews, do a mock interview with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle patient enquiries, as these are key in this role.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Stay organised! Keep track of the jobs you’ve applied for and prepare tailored responses for each one. Highlight your relevant experience in administration and customer service to stand out from the crowd.
We think you need these skills to ace Administrator in Rhondda
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience in customer service and administration, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Emphasise Your Organisational Skills:We want to see that you can handle multiple tasks efficiently. Mention any previous experience where you've successfully managed competing priorities or maintained accurate records, as this is key for the role.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Abatec Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Administrator. Familiarise yourself with managing patient enquiries, coordinating appointments, and maintaining records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you handled difficult situations or provided exceptional customer service, as these will resonate well with the interviewers.
✨Demonstrate Empathy and Professionalism
As a key point of contact for patients, it's crucial to convey your compassionate side. During the interview, share experiences where you showed empathy and professionalism, especially in high-pressure situations. This will highlight your suitability for a fast-paced healthcare environment.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific scenarios, such as managing a high volume of calls or dealing with a difficult patient. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to prioritise tasks effectively.
