At a Glance
- Tasks: Deliver top-notch technical support to clients both onsite and remotely.
- Company: Join a dynamic tech company focused on client satisfaction.
- Benefits: Enjoy generous leave, gym discounts, and private medical insurance.
- Other info: Flexible hours and opportunities for career growth await you.
- Why this job: Be part of a supportive team making a real difference in tech services.
- Qualifications: 3+ years in IT with strong customer service skills required.
The predicted salary is between 35000 - 45000 € per year.
As Technician of Site Services, you will be a member of a Client Support Pod with the core goal of delivering white glove technical service to your Pod’s assigned client base. While your role’s primary focus is to physically service clients in their offices and home offices, all members of the Pod must be based in our London office or client sites 5 days a week. All members of the Pod must be willing to respond to email tickets, phone calls, remote support sessions and other forms of remote support as requested by their manager. As a contributing member of a Support Pod, you will spend your time collaborating and communicating with clients, colleagues, and 3rd parties to resolve technical issues and implement new technological devices and services.
Responsibilities
- Provide best in class technical support to our clients primarily onsite and additionally via phone, email and remote.
- Support and install all hardware at client sites, including but not limited to: Abacus infrastructure, workstations, printers, and peripherals.
- Effectively communicate with both clients and peers ensuring timely responses to client tickets.
- Record all work activities in a timesheet in our ticketing system (ConnectWise).
- Be one of the primary onsite resources for the UK Support team and build relationships with UK client users.
- Home visits to set-up or troubleshoot client equipment when necessary.
- Must be able to multi-task client issues when applicable.
- Document technical issues and take ownership of escalating issues to the appropriate resource.
- Must be amenable to occasional travel.
- Must meet the minimum standard for personal key performance indicators.
- Must contribute to the overall success of team mandated goals and key performance indicators.
- Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.
Requirements (Must Have)
- Incredible sense of pride and passion for what you do and a desire to help your teammates.
- Must be neat, organised, energetic, and show initiative.
- Minimum 3 years’ experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support.
- Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
- Experience with advanced hardware troubleshooting and the installation of core networking equipment.
- Ability to lift and work with heavy equipment up to 25KG (such as a UPS).
Strong Technical Skills In The Following Areas
- Create/Manage Active Directory accounts, groups & permissions.
- Duo Security and other two factor authentication applications.
- Microsoft Exchange Administration.
- Azure Active Directory/Entra ID.
- Troubleshoot hardware (video cards, USB & peripheral devices, Network appliances and drivers, etc.).
- Mobile device management technologies.
- Understanding of Networking fundamentals.
- VMware vSphere administration.
- Install, configure & manage print queues.
- Troubleshoot DNS, DHCP and TCP/IP issues.
Nice To Have
- Managing or working in a multi-tenant environment.
- Experience working in Financial services.
- Microsoft certified.
- Ability to work through issues methodically.
- Experience administering Windows Server 2012 and above.
- Basic experience with policy management (Group Policy & Intune).
Schedule
Monday to Friday, 8 am to 5 pm. Out of hours on-call rotation for emergency onsite requirements.
Work Location
Based in Abacus UK office with visits to client offices.
The Benefits Package Consists Of
- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply).
- Gym discount.
- Life insurance.
- Comprehensive travel insurance for you and your family in line with scheme rules.
- Confidential well-being and counselling support.
- Competitive Compensation.
- Contributory pension scheme.
- Company events.
- Private Medical and Dental Insurance.
If you feel you have the necessary experience to go forward for this role, please apply now. We’d love to see your CV.
Technician, Site Services employer: Abacus
At Abacus, we pride ourselves on fostering a collaborative and dynamic work environment where our Site Services Technicians can thrive. With a strong focus on employee growth, we offer comprehensive training opportunities and a generous benefits package, including private medical insurance and a contributory pension scheme. Our London office serves as a vibrant hub for innovation, ensuring that our team members are well-supported while delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Technician, Site Services
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your technical skills! Be ready to discuss specific examples of how you’ve tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you.
We think you need these skills to ace Technician, Site Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technician role. Highlight your technical expertise, especially with Microsoft 365 and hardware troubleshooting, to show us you’re the right fit!
Show Your Passion:We love seeing candidates who are genuinely excited about tech and helping others. In your cover letter, share a bit about why you’re passionate about providing top-notch support and how you’ve gone the extra mile in past roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points for key achievements and avoid jargon unless it’s relevant. We want to see your skills shine without getting lost in the details!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Abacus
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365 and hardware troubleshooting. Be ready to discuss specific experiences where you've resolved issues or installed equipment, as this will show your hands-on expertise.
✨Show Off Your Customer Service Skills
Since the role involves a lot of client interaction, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help a client or how you effectively communicated technical information to non-tech users.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult client or troubleshooting a complex issue. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Team Spirit
As part of a Client Support Pod, collaboration is key. Be prepared to talk about how you’ve worked with others in the past, whether it’s sharing knowledge or supporting teammates during busy periods. This will show that you’re a team player who values collective success.
