Abacus is seeking a Senior Technician, Site Services to deliver expert onsite IT support across client environments, acting as a primary escalation point for complex incidents. You will work with the Site Services Manager to mentor field technicians, conduct ride-alongs, and drive process improvements to elevate the client experience.
The role emphasizes white-glove service, meticulous ticketing/time-tracking, and ongoing upskilling of the field team.
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Senior Onsite IT Technician & White-Glove Field Leader employer: Abacus
Abacus is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where you can thrive as a Senior Onsite IT Technician. With a focus on white-glove service, you'll have the opportunity to mentor others while enhancing your own skills in a supportive environment. Located in a vibrant area, Abacus provides unique advantages such as flexible working arrangements and a commitment to employee well-being, making it a rewarding place to build your career.
