Abacus is seeking a Senior Technician, Site Services to deliver expert onsite IT support across client environments, acting as a primary escalation point for complex incidents. You will work with the Site Services Manager to mentor field technicians, conduct ride-alongs, and drive process improvements to elevate the client experience.
The role emphasizes white-glove service, meticulous ticketing/time-tracking, and ongoing upskilling of the field team.
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