Abacus is seeking an Escalation Engineer to act as the senior escalation owner for high-visibility clients. You will drive incident resolution, proactive improvements, and cross-team collaboration across Azure, AWS, and on-prem environments.
Responsibilities include leading incident bridges, communicating status, and mentoring Tier 1/2 teams, with occasional after-hours work. Strong Windows, virtualization, and networking skills are required.
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Senior Escalation Engineer — Proactive Incident Leader employer: Abacus
Abacus is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where you can thrive as a Senior Onsite IT Technician. With a focus on white-glove service, you'll have the opportunity to mentor others while enhancing your own skills in a supportive environment. Located in a vibrant area, Abacus provides unique advantages such as flexible working arrangements and a commitment to employee well-being, making it a rewarding place to build your career.
