At a Glance
- Tasks: Deliver top-notch technical support to clients both onsite and remotely.
- Company: Join a dynamic tech company focused on client satisfaction.
- Benefits: Enjoy generous leave, gym discounts, life insurance, and private medical cover.
- Other info: Flexible hours and opportunities for career growth in a vibrant environment.
- Why this job: Be part of a supportive team while solving real-world tech challenges.
- Qualifications: 3+ years in IT with strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
As Technician of Site Services, you will be a member of a Client Support Pod with the core goal of delivering white glove technical service to your Pod’s assigned client base. While your role’s primary focus is to physically service clients in their offices and home offices, all members of the Pod must be based in our London office or client sites 5 days a week. All members of the Pod must be willing to respond to email tickets, phone calls, remote support sessions and other forms of remote support as requested by their manager. As a contributing member of a Support Pod, you will spend your time collaborating and communicating with clients, colleagues, and 3rd parties to resolve technical issues and implement new technological devices and services.
Responsibilities
- Provide best in class technical support to our clients primarily onsite and additionally via phone, email and remote.
- Support and install all hardware at client sites, including but not limited to: Abacus infrastructure, workstations, printers, and peripherals.
- Effectively communicate with both clients and peers ensuring timely responses to client tickets.
- Record all work activities in a timesheet in our ticketing system (ConnectWise).
- Be one of the primary onsite resources for the UK Support team and build relationships with UK client users.
- Home visits to set-up or troubleshoot client equipment when necessary.
- Must be able to multi-task client issues when applicable.
- Document technical issues and take ownership of escalating issues to the appropriate resource.
- Must be amenable to occasional travel.
- Must meet the minimum standard for personal key performance indicators.
- Must contribute to the overall success of team mandated goals and key performance indicators.
- Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.
Requirements (Must Have)
- Incredible sense of pride and passion for what you do and a desire to help your teammates.
- Must be neat, organised, energetic, and show initiative.
- Minimum 3 years’ experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support.
- Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
- Experience with advanced hardware troubleshooting and the installation of core networking equipment.
- Ability to lift and work with heavy equipment up to 25KG (such as a UPS).
Strong Technical Skills In The Following Areas
- Create/Manage Active Directory accounts, groups & permissions.
- Duo Security and other two factor authentication applications.
- Microsoft Exchange Administration.
- Azure Active Directory/Entra ID.
- Troubleshoot hardware (video cards, USB & peripheral devices, Network appliances and drivers, etc.).
- Mobile device management technologies.
- Understanding of Networking fundamentals.
- VMware vSphere administration.
- Install, configure & manage print queues.
- Troubleshoot DNS, DHCP and TCP/IP issues.
Nice To Have
- Managing or working in a multi-tenant environment.
- Experience working in Financial services.
- Microsoft certified.
- Ability to work through issues methodically.
- Experience administering Windows Server 2012 and above.
- Basic experience with policy management (Group Policy & Intune).
Schedule
Monday to Friday, 8 am to 5 pm. Out of hours on-call rotation for emergency onsite requirements.
Work Location
Based in Abacus UK office with visits to client offices.
The Benefits Package Consists Of
- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply).
- Gym discount.
- Life insurance.
- Comprehensive travel insurance for you and your family in line with scheme rules.
- Confidential well-being and counselling support.
- Competitive Compensation.
- Contributory pension scheme.
- Company events.
- Private Medical and Dental Insurance.
If you feel you have the necessary experience to go forward for this role, please apply now. We’d love to see your CV.
Technician, Site Services in London employer: Abacus
As a Technician in Site Services at our London office, you will thrive in a dynamic work culture that prioritises collaboration and excellence in client support. We offer a comprehensive benefits package, including generous annual leave, private medical insurance, and opportunities for professional growth, all while working in a vibrant city known for its innovation and diversity. Join us to be part of a team that values your contributions and fosters a supportive environment for both personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Technician, Site Services in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical support and client service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technician, Site Services in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technician role. Highlight your technical support experience, especially with hardware and software relevant to the job description.
Show Your Passion:We want to see your enthusiasm for tech and helping clients! In your cover letter, share why you love providing top-notch service and how you’ve gone above and beyond in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points for key achievements and make sure your contact details are easy to find. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, and we can’t wait to hear from you.
How to prepare for a job interview at Abacus
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, hardware troubleshooting, and networking fundamentals. Be ready to discuss your experience with these technologies and how you've used them in past roles.
✨Show Off Your Customer Service Skills
Since this role is all about delivering top-notch support, think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Team Spirit
As a member of a Client Support Pod, collaboration is key. Be prepared to talk about how you've worked with colleagues and third parties to solve problems. Highlight any experiences where teamwork led to successful outcomes.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle specific technical issues or client interactions. Think through potential challenges you could face in the role and how you'd tackle them.
