Abacus is seeking a Customer Experience Manager to oversee a portfolio of client relationships and guide best practices on the Abacus platform. You will collect intelligence to improve service delivery and enhance the overall customer experience for technology services.
The role covers QBR facilitation, VoC feedback, and proposal of service enhancements while coordinating with sales, engineering, and project management teams. Hybrid work with London-based customers is expected.
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London-Based Customer Experience Manager – Key Accounts employer: Abacus
Join a dynamic, medium-sized accountancy firm in Belfast that prioritises your professional growth and values your contributions. With a strong focus on work-life balance, competitive benefits, and a collaborative culture, this firm offers you the chance to lead impactful audit engagements while mentoring a talented team. Experience direct access to decision-makers and real opportunities for advancement in your career.
