At a Glance
- Tasks: Lead a team to ensure quick ticket resolution and provide technical support.
- Company: Join Abacus, a forward-thinking company based in Edinburgh.
- Benefits: Competitive salary, mentorship opportunities, and a supportive work environment.
- Other info: Great opportunity for career growth and leadership development.
- Why this job: Be a champion for service excellence and make a real difference in client satisfaction.
- Qualifications: Experience in IT infrastructure and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Abacus is looking for an Enterprise Service Desk Team Lead based in Edinburgh. This role involves ensuring effective ticket resolution and providing technical escalation support, while overseeing the performance of Tier 1 and 2 teams.
You will also be responsible for training and mentoring Service Desk Analysts, monitoring SLAs, and driving the resolution of client requests. Applicants should possess solid experience with IT infrastructure and possess strong communication skills.
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We think you need these skills to ace Enterprise Service Desk Team Lead: SLA Champion & Mentor
Technical Escalation Support
Ticket Resolution
Team Leadership
Training and Mentoring
SLA Monitoring
Client Request Resolution
IT Infrastructure Knowledge
