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- Tasks: Oversee adult care facilities, investigate complaints, and implement health policies.
- Company: Join a dedicated team ensuring the well-being of residents in New York State.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your nursing career.
- Qualifications: Must be a licensed Registered Nurse with strong communication and problem-solving skills.
- Other info: Work Monday to Friday with occasional weekend/holiday responsibilities.
The predicted salary is between 36000 - 60000 £ per year.
The individual will be responsible for Assisted Living Surveillance with oversight of surveillance of Adult Care Facilities in accordance with State laws, regulations, and codes, as well as the investigation of ACF complaints. They will develop, modify, and implement State health policy regarding the delivery and oversight for residents. The Program for Adult Care Facilities is responsible for triaging and assigning written and/or verbal complaints received by the Department concerning both licensed and unlicensed adult care facilities. Complaints are triaged on intake and assigned a level of severity that determines the timeframe in which the complaint is investigated. All relevant information provided is entered into a computerized centralized complaint and incident tracking system and assigned to one of the Department's four regional offices for investigation. The results and findings of each investigation are then documented in a secure database.
This incumbent will be responsible for receiving complaints and triaging them to the appropriate regional office, other programs, or state oversight agency as applicable. Functions include:
- Addressing the callers/complainants concerns without interruption, while remaining understanding, supportive, and focused to ensure the caller has ample opportunity to review their concerns.
- Screen complaints to determine triage decision and finalize initial report within 1 hour of receipt.
- Contact complainants to obtain additional information if necessary.
- Prepare and send correspondence to complainants regarding the disposition of their complaint(s).
- Respond to general inquiries regarding the complaint process.
- Participate in process improvement activities including daily case review.
- Assist with Management Reports.
- Participate in training and continuing education activities.
Minimum Qualifications
- Must be a Registered Professional Nurse, licensed and currently registered to practice nursing in New York State.
- Must have excellent telephone, listening, and written communication skills.
- Must have a working knowledge of all Microsoft Office products.
- Must have experience with complex data entry systems.
- Must have strong interpersonal, problem solving, decision-making, and time management skills.
- Must have the ability to communicate effectively with all internal and external stakeholders.
- Must be able to effectively interpret laws and regulations governing adult care and assisted living facilities in New York State.
Scheduling
The program is staffed from 8:45 AM to 4:45 PM Monday through Friday, excluding holidays. Complaints made after hours are retrieved from a voicemail system the following morning. The voicemail system is also checked twice during weekends and holidays. Complaints received after hours or on holidays that have been determined to be of an emergency nature are immediately referred to the regional office contact person for prompt follow-up.
Weekend/Holiday Requirements
Staff person is expected, on select Saturday and Sunday/holiday, to perform the following activities:
- Retrieve voicemail messages;
- Triage and record relevant information retrieved during weekend or holiday hours.
Registered Nurse in Rochester employer: Abacus Staffing
Contact Detail:
Abacus Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registered Nurse in Rochester
✨Tip Number 1
Network like a pro! Reach out to fellow nurses, attend local healthcare events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating your experience with complaint triaging and your understanding of state regulations—these are key in your field.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight your ability to listen and respond effectively to concerns. This is crucial for a role that involves addressing complaints and working with various stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a streamlined application process that makes it easy for you to get your foot in the door. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Registered Nurse in Rochester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We want to see how you can contribute to our mission!
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects your ability to convey information clearly and effectively. Use concise language and check for any typos!
Highlight Relevant Experience: Don’t forget to mention any previous experience you have with complaint triaging or working in adult care facilities. We love seeing how your background fits into what we do at StudySmarter!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Abacus Staffing
✨Know Your Stuff
Make sure you brush up on the laws and regulations governing adult care facilities in New York State. Being able to discuss these confidently will show that you're serious about the role and understand the responsibilities involved.
✨Practice Active Listening
During the interview, demonstrate your excellent listening skills by engaging with the interviewer. Show that you can address concerns without interruption, just like you would with a complainant. This will highlight your interpersonal skills and ability to handle sensitive situations.
✨Showcase Your Tech Savvy
Since the role involves using complex data entry systems and Microsoft Office products, be prepared to discuss your experience with these tools. Maybe even mention specific examples of how you've used them effectively in past roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific complaints or triage decisions. Think through some scenarios beforehand and be ready to explain your thought process and decision-making skills. This will help you stand out as a problem solver.