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For Companies At a Glance
- Tasks: Diagnose and resolve complex IT issues while supporting users and improving processes.
- Company: Join a dynamic team in a fast-paced IT support environment.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping clients and mentoring junior staff.
- Qualifications: Experience in IT support, strong problem-solving skills, and customer service focus.
- Other info: Great chance to work with cutting-edge technology and advance your career.
The predicted salary is between 28800 - 48000 £ per year.
Role and Responsibilities
- Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and network issues requiring deep technical expertise. Perform root-cause analysis to prevent recurring incidents.
- System Administration: Manage and maintain user accounts, permissions, and security policies in Active Directory and Microsoft 365. Support and execute backup processes, disaster recovery procedures, and system restorations.
- Network Management: Troubleshoot connectivity issues across VPNs, DNS, DHCP, VLANs, firewalls, WiFi access points, and switching infrastructure. Assist in configuring and optimizing network equipment to ensure reliable performance.
- Documentation & Process Improvement: Maintain detailed and accurate records of support requests, resolutions, and system changes. Contribute to the development of internal knowledge bases, SOPs, and continuous improvement initiatives.
- Mentorship & Collaboration: Support and mentor Tier 1 Help Desk staff by providing guidance and technical escalation assistance. Coordinate with third-party vendors, MSP partners, and Level 3 engineers to resolve advanced issues.
- Management & Organizational Skills: Prioritize and manage ticket queues effectively, ensuring timely resolution of client issues. Potentially oversee daily help desk operations or act as a team lead to support workflow and team efficiency.
Experience: 2-4 years of experience in IT support or help desk roles. Prior experience in a Managed Service Provider (MSP) environment is highly desirable.
Technical Proficiency: Strong knowledge of Windows/macOS, Microsoft 365, Active Directory, and Azure AD. Understanding of network protocols, firewall management, VPN technologies, DNS/DHCP, VLANs, and WiFi systems. Experience with RMM tools such as DATTO is essential.
Soft Skills: Excellent customer service and communication abilities in a fast-paced, client-facing environment. Strong problem-solving skills, attention to detail, and the ability to remain composed under pressure.
Education & Certifications: Bachelor's degree in Information Technology or a related field is a plus. Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP) are preferred.
Industry-Specific Knowledge: Experience supporting dental industry applications, including imaging systems and practice management software, is a significant advantage.
Tier 2 IT Support Specialist in Braintree employer: Abacus Search Staffing
Contact Detail:
Abacus Search Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 2 IT Support Specialist in Braintree
✨Tip Number 1
Network your way to success! Reach out to your connections in the IT field, especially those who work in managed service providers. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Show off your skills in interviews! Be ready to discuss specific troubleshooting scenarios you've handled. Use examples that highlight your experience with Active Directory, Microsoft 365, and network management to impress the hiring team.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website for a smoother process! We love seeing candidates who take the initiative. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Tier 2 IT Support Specialist in Braintree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with tools like Microsoft 365 and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Tier 2 IT Support Specialist role. Share specific examples of how you've tackled complex issues or improved processes in previous jobs.
Show Off Your Soft Skills: While technical skills are crucial, we also value excellent communication and problem-solving abilities. Make sure to mention any experiences where you’ve provided stellar customer service or mentored others in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Abacus Search Staffing
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows/macOS, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them, as this will show your deep technical expertise.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex issues you've diagnosed and resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to remain calm under pressure.
✨Demonstrate Your Customer Service Savvy
Since this role involves client interaction, be ready to share experiences where you provided excellent customer service. Talk about how you communicated with clients, managed their expectations, and ensured their satisfaction, especially in a fast-paced environment.
✨Be Ready to Collaborate
This position requires working with Tier 1 staff and third-party vendors. Prepare to discuss how you've mentored others or collaborated with teams in the past. Highlight your communication skills and how you’ve contributed to process improvements or knowledge sharing.
