LEAD IT TRAINER in Belfast

Exclusive Abacus is exclusively managing an opportunity to join a leading UK law firm. As part of the IT Training Team, you will operate in a collaborative and supportive environment, delivering training across firm-wide IT systems. The team designs and delivers training courses and programmes using remote solutions, provides in‑person assistance where needed, and creates user guides and videos.

The Role: As Lead IT Trainer, you will play a pivotal role in supporting the IT Training Team by providing guidance, coordination, and subject‑matter expertise across training initiatives. The Lead IT Trainer and all IT Trainers report to the IT Training Manager.

Responsibilities include:

• Act as a senior resource within the IT Training Team, supporting IT Trainers with guidance, best practices, and troubleshooting.
• Assist the IT Training Manager in team planning to ensure operational resourcing to cover business‑as‑usual activities, upskilling weeks, and rollouts.
• Assist in reviewing and improving the firm‑wide onboarding programmes for new joiners and ensure alignment with firm‑wide standards and objectives.
• Interact with internal personnel and stakeholders and, where needed, support the design and delivery of complex training programmes, including those for major rollouts or strategic initiatives.
• Attend regular project meetings and provide oversight on resource availability and data on performance and training satisfaction.
• Contribute ideas to initiatives, innovations, and process improvements.
• Provide effective and professional training.
• Deliver upskilling programmes with the aim of raising skill levels across the firm.
• When assigned a project, design appropriate training solutions and support the delivery of rollouts for new or updated software or systems.
• Where appropriate participate in regular floor walking, provide at‑desk application support, or remote screen sharing to assist colleagues.
• Create and maintain course documentation or videos to support induction courses or upskilling programmes.
• Maintain up‑to‑date knowledge of existing technologies and learn new systems or improvements to current software.
• Analyse own quality and effectiveness of training to support the evolving requirements of the business.
• Perform administrative tasks such as scheduling, managing course bookings, and updating training records if required.
• Support the IT Service Desk Team when resolving queries referred to the training team.

The Requirement:

• Achievement of an appropriate professional qualification e.g. MOS Master Instructor, TAP, IITT membership and at least 3 years’ experience of delivering legal IT training in a professional environment.
• Have experience in leading and supporting peers in a non‑managerial capacity.
• Significant experience developing training programmes and materials.
• Ability to work collaboratively within a team; a willingness to create and support the objectives for the training team and enhance its reputation within the firm.
• Strong relationship‑building skills with the ability to engage partners, fee earners, and support staff at all levels.
• Excellent written and verbal communication skills, with the ability to adapt tone to suit the audience.
• Flexible, customer‑focused approach with initiative in resolving issues.
• Strong time management and multitask effectively.
• High attention to detail and strong administrative skills.
• Ability to work autonomously while knowing when to seek direction.
• Passion for assisting and developing others.
• To adopt and champion continual service improvements within the IT Training team.
• The role holder must be willing to travel to other locations to deliver training when necessary.

Desirable - Technical Experience: Knowledge and experience of any or many of these technical products is advantageous: Learning Management System (e.g. Intellek), Document Mgt Systems, Time recording systems (e.g. Intapp Time), InterAction, MS Teams, Microsoft Office Suite M365, Copilot or delivery of AI initiatives, Windows 11, InterAction, Mimecast, Video editing software (Camtasia or Captivate).

The Reward: The company is keen to attract best‑in‑class people and are willing to offer highly competitive salary packages. A bonus will also be available along with an outstanding range of perks and benefits including healthcare (private medical, cash plan, dental insurance and more), pension, life assurance, income protection, critical illness cover, annual holidays and bank hols, cycle to work, gym discounts and more. Some travel may be a requirement, but this will be limited.

Next: This company offers a real commitment to diversity and a positive and flexible culture. They are keen to attract and hire people with ambition who can help the company grow substantially and continue the success. To join this multi‑award‑winning company, send your CV to Abacus immediately.