Operations Coordinator, UK in Birmingham

Are you a service-minded and detail-oriented professional with a passion for ensuring smooth operations and excellent customer experiences in a fast-paced business environment? Join Abacus Medicine as an Operations Coordinator where you will play a key role in supporting our UK operations from the Midlands area.

In this pivotal position, you will coordinate day-to-day operational activities, manage and follow up on customer product orders, and ensure clear, professional communication with internal teams, customers and partners. As the UK market continues to evolve following Brexit, your structured approach, customer-focused mindset, and problem-solving skills will help secure efficient order flows, high service levels, and continued operational excellence.

You will join a dynamic and collaborative team who works closely together in an energetic environment, with a strong focus on supporting customers and ensuring reliable delivery. You will be joining a hybrid role based in the area of Midlands (Birmingham, Nottingham, Manchester, Wolverhampton or Oxford) and collaborate closely with colleagues and direct Manager located in Copenhagen.

As an Operations Coordinator, you will work closely with the Head of Operations and the current Operations Coordinators to ensure smooth, accurate, and timely handling of customer orders. The role combines operational, administrative, and customer service responsibilities, with a strong focus on product order management, coordination and follow-up. You will play an important part in maintaining high service standards, supporting customers throughout the order lifecycle, and ensuring compliance with internal processes and external requirements for the UK market.

Responsibilities

• Supporting the UK operations and processes to run smoothly and efficiently, according to the best practices and in line with the frameworks and regulations.
• Taking ownership of the end-to-end ordering process, including direct customer contact via phone and email to handle inquiries, order confirmations, updates, and issue resolution.
• Collaborating closely with relevant stakeholders at our distribution partner to manage customer orders, respond to customer queries, share relevant information, validate reports, monitor KPIs and ensure smooth day-to-day operations.
• Acting as a first point of contact for operational and order-related customer inquiries, ensuring professional, timely and service-oriented communication.
• Proactively identify process inefficiencies and opportunities for improvement within the area of responsibility, suggest practical solutions, streamline processes and support the implementation of agreed changes in collaboration with relevant stakeholders.
• Takes ownership of administrative duties, ensuring efficiency, accuracy and completion in line with agreed timelines.
• Assume an active responsibility in mapping, analysing and helping to resolve operational challenges, particularly those arising from the UK’s exit from the EU, by identifying root causes, suggesting improvements and coordinating with relevant stakeholders to implement practical solutions.
• Producing various overviews, management reports and maintaining internal databases updated.
• Collating various data and information to support operational actions and decision-making processes.
• Contribute to the successful execution of the UK operations plan and strategic initiatives, supporting the achievement of team and company goals and budgets.
• Ensure compliance with internal standards and procedures.

Qualifications

• A bachelor’s degree in Business Administration or equivalent.
• Previous 4+ years experience from an operational or customer support–oriented role B2B (experience with logistics is an advantage).
• Excellent verbal and written communication skills in English, with confidence handling customer dialogue via phone and email.
• Strong organisational, analytical and problem-solving skills.
• Exceptional collaboration, communication and interpersonal skills.
• Excellent Microsoft Office skills, especially in Excel and Power Point.
• Attention to detail, flair for numbers.
• Ability to multitask and prioritize.
• Self-driven & takes ownership.