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- Tasks: Provide remote support to clients, handling service requests and incidents.
- Company: Join Abacus Group, a leading tech provider in the financial services sector.
- Benefits: Enjoy generous leave, gym discounts, life insurance, and private medical coverage.
- Why this job: Be part of a dynamic team, enhancing your tech skills while making a real impact.
- Qualifications: 3+ years in IT roles with excellent customer service; relevant qualifications are a plus.
- Other info: Work full-time weekends from home, with occasional travel and flexible hours.
The predicted salary is between 30000 - 42000 £ per year.
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Job Summary
A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client’s first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role\’s primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.
Job Summary
A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client’s first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role\’s primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.
This role is for a full time Weekend Support Engineer – your shift will include every weekend which would be an 8-5pm (Working from home) shift – With then 2 days off a week.
Responsibilities (including but not limited to the following as required):
- Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.
- Effectively communicate with both clients and peers ensuring timely responses.
- Record all work activities in a timesheet in our ticketing system (ConnectWise).
- Must be able to multi-task client issues when applicable.
- Document technical issues and take ownership of escalating issues to the appropriate SME team.
- Must be amenable to occasional travel.
- Must meet the minimum standard for personal key performance indicators.
- Must contribute to the overall success of team mandated goals and key performance indicators.
- Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.
Proficiencies
- Incredible sense of pride and passion for what you do and a desire to help your teammates.
- Must be neat, organised, energetic, and show initiative.
- Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
- Experience with advanced hardware troubleshooting and the installation of core Networking equipment.
Technical Skills
- Create/Manage Active Directory accounts, groups & permissions.
- Duo Security and other two factor authentication applications.
- Microsoft 365.
- Microsoft Entra/Azure Active Directory/Intune.
- Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).
- Understanding of Networking fundamentals.
- VMware vSphere administration.
- Install, configure & manage print queues.
- Troubleshoot DNS, DHCP and TCP/IP issues.
- Experience administering Windows 10/11 and Server 2012 and above.
- Experience administering Windows Server 2012 and above.
Nice To Haves
- Ability to learn new technologies and systems quickly.
- Experience managing or working in a multi-tenant environment.
- Experience working in Financial services and/or MSP space.
- Microsoft certified.
- Ability to work through issues methodically.
- Basic experience with policy management (Group Policy & Intune).
- Experience in support Mac OS X devices.
Qualifications
- Minimum 3 years’ experience working in IT roles demonstrating excellent customer service and support.
- Relevant professional qualifications a plus
- Great attitude, team player always willing to pitch in and take on new tasks
- Proactive/flexible nature
What You Can Expect
- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Gym discount
- Life insurance
- Comprehensive travel insurance for you and your family in line with scheme rules
- Confidential well-being and counselling support
- Competitive Compensation
- Contributory pension scheme
- Company events
- Private Medical and Dental Insurance
You\’ll Love This Job If
- You are highly STRATEGIC: You are always looking for opportunities to produce the best work output with the most efficiency
- You are extremely ORGANISED: You are not overwhelmed by the thought of tackling multiple tasks simultaneously.
- You are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.
- You are a strong COMMUNICATOR: You are a people person and collaborate well with others.
- You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
- You are PASSIONATE: about your work and support the people at this company.
Polite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won’t accept your CV introductions or grant any candidate ownership to any introductions that you make.
Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.
This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Weekend System Administrator employer: Abacus Group
Contact Detail:
Abacus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend System Administrator
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Active Directory, and VMware vSphere. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved technical issues for end users in the past. This will show that you not only have the technical know-how but also the ability to communicate effectively with clients.
✨Tip Number 3
Since this role requires working weekends, be ready to discuss your flexibility and willingness to adapt to a non-traditional work schedule. Emphasising your commitment to providing excellent support during these hours can set you apart from other candidates.
✨Tip Number 4
Research Abacus Group and their position within the financial services sector. Understanding their business model and how your role as a Weekend System Administrator fits into their overall strategy will help you articulate why you're a great fit for the team.
We think you need these skills to ace Weekend System Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT roles, particularly focusing on customer service and technical support. Emphasise your familiarity with Microsoft 365, Active Directory, and any other specific technologies mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully supported clients in the past and how you can contribute to the team at Abacus Group.
Highlight Relevant Skills: Clearly list your technical skills that align with the job requirements, such as troubleshooting hardware, managing Active Directory, and experience with networking fundamentals. Use bullet points for clarity.
Showcase Your Soft Skills: Since this role requires excellent communication and organisational skills, provide examples of how you've effectively communicated with clients and managed multiple tasks in previous positions. This will demonstrate your fit for the role.
How to prepare for a job interview at Abacus Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365, Active Directory, and any relevant hardware troubleshooting. Be prepared to discuss specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Excellent Communication
As a Weekend System Administrator, you'll be the first point of contact for clients. Practice clear and concise communication, both verbally and in writing. Think about how you can convey complex technical information in an easy-to-understand manner.
✨Emphasise Customer Service Experience
This role requires a passion for delivering superior customer experiences. Prepare to share instances where you've gone above and beyond to assist clients or colleagues, showcasing your commitment to service excellence.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for hypothetical scenarios related to client support and think through how you would handle multiple tasks or urgent requests while maintaining professionalism.
