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- Tasks: Lead a team to deliver top-notch technical projects and client onboarding.
- Company: Dynamic tech company focused on innovation and excellence.
- Benefits: Generous leave, gym discounts, life insurance, and private medical cover.
- Why this job: Make a real impact while mentoring engineers and driving process improvements.
- Qualifications: 5+ years in IT infrastructure, leadership experience, and strong problem-solving skills.
- Other info: Join a KPI-driven culture with opportunities for growth and development.
The predicted salary is between 43200 - 72000 £ per year.
The Professional Services Engineering Manager leads a team of Professional Services Engineers in the UK, ensuring high-quality, efficient and profitable delivery of technical projects and client onboarding. This role bridges technical leadership and operational management, serving as both an administrative support to the Director of Professional Services Engineering and the technical backstop for the engineering team. The Manager is responsible for mentoring engineers, driving process improvements and maintaining technical standards across all projects and onboardings.
Responsibilities
- Oversee day-to-day operations, including resource allocation, workload distribution and performance monitoring.
- Proactively identify and resolve resource contention issues, ensuring timely delivery of projects and onboardings.
- Ensure efficient delivery of client onboarding and billable tasks by technical teams.
- Foster a culture of high standards, continuous improvement and technical excellence.
- Serve as the final technical escalation point for the engineering team and clients.
- Provide technical coaching, mentoring and guidance to engineers.
- Maintain and contribute technical documentation, ensuring consistency and completeness.
- Act as technical SME for scoping new opportunities and projects.
- Identify and resolve conflicting priorities and avoidable issues.
- Implement and continuously improve technical standards, processes and documentation.
- Drive delivery efficiencies in onboarding and project execution, leveraging automation and best practices.
- Identify technical tools to improve quality and reduce project risk.
- Track and report on key performance indicators (KPIs) such as hours logged, chargeable work, ticket closure rates and client feedback scores.
- Ensure accurate data management and reporting for the engineering team.
- Collaborate with external and internal teams to optimize onboarding and project delivery.
Required Skills & Experience
- Minimum 5 years of hands-on experience in technical implementation, troubleshooting and project management within IT infrastructure and cloud environments (Azure preferred).
- At least 2 years of proven leadership experience managing and mentoring technical teams in a professional services or MSP environment.
- Strong leadership and mentoring abilities, with a track record of developing high-performing engineering teams.
- Ability to work both independently and collaboratively in project teams.
- Excellent problem-solving skills, with a logical approach to root cause analysis and risk mitigation.
- Demonstrated experience with configuration and deployment of Microsoft products, Windows Servers, networking (firewalls, switches, TCP/IP) and cloud services.
- Familiarity with remote access/delivery platforms (RemoteApp, AVD, XenDesktop) and multi-tenant environments.
- Relevant certifications (Azure Expert, MCSE, VCP, CCP) are highly desirable.
Personal Attributes
- Strives to achieve goals and embraces a KPI-driven culture, demonstrating accountability and enthusiasm for measurable success.
- Commitment to high standards of quality, efficiency and profitability.
- Strong communication and interpersonal skills, with a client-focused mindset.
- Ability to thrive under pressure and manage competing priorities.
- Willingness to occasionally work evenings, weekends and travel as needed.
The Benefits Package Consists Of
- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Gym discount
- Life insurance
- Comprehensive travel insurance for you and your family in line with scheme rules
- Confidential well-being and counselling support
- Competitive Compensation
- Contributory pension scheme
- Company events
- Private Medical and Dental Insurance
If you feel you have the necessary experience to go forward for this role, please apply now. We would love to see your CV.
Manager, Professional Services Engineering employer: Abacus Group
Contact Detail:
Abacus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Professional Services Engineering
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their projects, values, and challenges. We want you to walk in feeling confident and ready to showcase how your skills align perfectly with what they need.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. We suggest focusing on your leadership experience and technical expertise, as these will be key in impressing the hiring managers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, if you’re interested in this position, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Manager, Professional Services Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and technical expertise, especially in IT infrastructure and cloud environments like Azure.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Professional Services Engineering Manager role. Share specific examples of how you've led teams and improved processes in previous roles.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've tackled complex issues or improved project delivery. We love candidates who can demonstrate their logical approach to problem-solving!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Abacus Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around IT infrastructure and cloud environments like Azure. Be ready to discuss your hands-on experience with Microsoft products, networking, and troubleshooting. This role is all about technical leadership, so showing you know your stuff will definitely impress.
✨Showcase Your Leadership Skills
Since this position involves managing and mentoring a team, be prepared to share examples of how you've successfully led teams in the past. Talk about specific situations where you’ve driven process improvements or resolved conflicts. Highlighting your ability to foster a culture of excellence will resonate well.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to project management and client onboarding. Think about how you would handle resource contention issues or conflicting priorities. Practising these scenarios can help you articulate your problem-solving skills effectively during the interview.
✨Understand the Company Culture
Research the company’s values and work culture. Be ready to discuss how your personal attributes align with their commitment to high standards and continuous improvement. Showing that you’re not just a fit for the role but also for the company will give you an edge.
