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- Tasks: Lead a team to deliver high-quality technical projects and client onboarding.
- Company: Dynamic tech company focused on innovation and excellence.
- Benefits: Generous leave, gym discounts, life insurance, and private medical cover.
- Why this job: Make a real impact while mentoring engineers and driving process improvements.
- Qualifications: 5+ years in IT infrastructure, leadership experience, and strong problem-solving skills.
- Other info: Join a KPI-driven culture with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
The Professional Services Engineering Manager leads a team of Professional Services Engineers in the UK, ensuring high-quality, efficient and profitable delivery of technical projects and client onboarding. This role bridges technical leadership and operational management, serving as both an administrative support to the Director of Professional Services Engineering and the technical backstop for the engineering team. The Manager is responsible for mentoring engineers, driving process improvements and maintaining technical standards across all projects and onboardings.
Responsibilities
- Oversee day-to-day operations, including resource allocation, workload distribution and performance monitoring.
- Proactively identify and resolve resource contention issues, ensuring timely delivery of projects and onboardings.
- Ensure efficient delivery of client onboarding and billable tasks by technical teams.
- Foster a culture of high standards, continuous improvement and technical excellence.
- Serve as the final technical escalation point for the engineering team and clients.
- Provide technical coaching, mentoring and guidance to engineers.
- Maintain and contribute technical documentation, ensuring consistency and completeness.
- Act as technical SME for scoping new opportunities and projects.
- Identify and resolve conflicting priorities and avoidable issues.
- Implement and continuously improve technical standards, processes and documentation.
- Drive delivery efficiencies in onboarding and project execution, leveraging automation and best practices.
- Identify technical tools to improve quality and reduce project risk.
- Track and report on key performance indicators (KPIs) such as hours logged, chargeable work, ticket closure rates and client feedback scores.
- Ensure accurate data management and reporting for the engineering team.
- Collaborate with external and internal teams to optimize onboarding and project delivery.
Required Skills & Experience
- Minimum 5 years of hands-on experience in technical implementation, troubleshooting and project management within IT infrastructure and cloud environments (Azure preferred).
- At least 2 years of proven leadership experience managing and mentoring technical teams in a professional services or MSP environment.
- Strong leadership and mentoring abilities, with a track record of developing high-performing engineering teams.
- Ability to work both independently and collaboratively in project teams.
- Excellent problem-solving skills, with a logical approach to root cause analysis and risk mitigation.
- Demonstrated experience with configuration and deployment of Microsoft products, Windows Servers, networking (firewalls, switches, TCP/IP) and cloud services.
- Familiarity with remote access/delivery platforms (RemoteApp, AVD, XenDesktop) and multi-tenant environments.
- Relevant certifications (Azure Expert, MCSE, VCP, CCP) are highly desirable.
Personal Attributes
- Strives to achieve goals and embraces a KPI-driven culture, demonstrating accountability and enthusiasm for measurable success.
- Commitment to high standards of quality, efficiency and profitability.
- Strong communication and interpersonal skills, with a client-focused mindset.
- Ability to thrive under pressure and manage competing priorities.
- Willingness to occasionally work evenings, weekends and travel as needed.
The Benefits Package Consists Of
- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Gym discount
- Life insurance
- Comprehensive travel insurance for you and your family in line with scheme rules
- Confidential well-being and counselling support
- Competitive Compensation
- Contributory pension scheme
- Company events
- Private Medical and Dental Insurance
If you feel you have the necessary experience to go forward for this role, please apply now. We would love to see your CV.
Manager, Professional Services Engineering in London employer: Abacus Group
Contact Detail:
Abacus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Professional Services Engineering in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and even some technical scenarios related to the role. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve tackled challenges in the past. This will make your achievements stand out!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re genuinely interested in the position. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Manager, Professional Services Engineering in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and technical expertise, especially in IT infrastructure and cloud environments like Azure.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive process improvements and mentor teams. Use metrics where possible to show your impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to express your enthusiasm for the position and how your background aligns with our goals at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Abacus Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around IT infrastructure and cloud environments like Azure. Be ready to discuss your hands-on experience with Microsoft products, networking, and troubleshooting. This role is all about technical leadership, so showing your expertise will definitely impress.
✨Showcase Your Leadership Skills
Since this position involves managing and mentoring a team, be prepared to share examples of how you've successfully led teams in the past. Talk about your approach to fostering a culture of high standards and continuous improvement. Highlight any specific achievements that demonstrate your ability to develop high-performing engineering teams.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle conflicting priorities. Think of scenarios where you've had to resolve resource contention issues or improve project delivery efficiencies. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Understand the Company Culture
Research the company’s values and work culture. Be ready to discuss how your personal attributes align with their commitment to quality, efficiency, and client satisfaction. Showing that you understand and fit into their culture can set you apart from other candidates.
