At a Glance
- Tasks: Provide top-notch technical support to clients via phone and email.
- Company: Leading tech provider in the financial services sector.
- Benefits: Flexible hours, travel opportunities, and a chance to grow your career.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference for clients.
- Qualifications: Passion for customer service and experience with Microsoft 365 products.
The predicted salary is between 28800 - 48000 £ per year.
A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client’s first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.
Responsibilities
- Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.
- Effectively communicate with both clients and peers ensuring timely responses.
- Record all work activities in a timesheet in our ticketing system (ConnectWise).
- Must be able to multi-task client issues when applicable.
- Document technical issues and take ownership of escalating issues to the appropriate SME team.
- Must be amenable to occasional travel.
- Must meet the minimum standard for personal key performance indicators.
- Must contribute to the overall success of team mandated goals and key performance indicators.
- Must be flexible regarding duties and hours of work; there will be occasional requirements to work out of hours for client onboardings and other project work.
Proficiencies
- Incredible sense of pride and passion for what you do and a desire to help your teammates.
- Must be neat, organised, energetic, and show initiative.
- Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
- Experience with advanced hardware troubleshooting and the installation of core Networking equipment.
- Create/Manage Active Directory accounts, groups in addition, a reference and DBS check may be requested at the final stage of the process.
Analyst, Enterprise Service Desk in Edinburgh employer: Abacus Group
Join a dynamic and innovative technology provider that prioritises employee growth and development within the financial services sector. Our collaborative work culture fosters a passion for delivering exceptional customer experiences, while offering flexible working hours and opportunities for professional advancement. With a focus on cutting-edge technology and a supportive team environment, this role is perfect for those looking to make a meaningful impact in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Analyst, Enterprise Service Desk in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Focus on showcasing your customer service experience and technical skills, as these are key for the Analyst role.
✨Tip Number 3
Tailor your approach! When you get an interview, research the company and prepare specific examples of how your skills align with their needs. Show them you’re not just any candidate, but the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Analyst, Enterprise Service Desk in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Analyst role. Highlight any previous experience in customer support, especially in tech, and don’t forget to mention your familiarity with Microsoft 365 and troubleshooting!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and helping clients. Share specific examples of how you've provided excellent support in the past, and show us why you’re the perfect fit for our team.
Show Off Your Communication Skills:Since you'll be the first point of contact for clients, it's crucial to demonstrate your communication skills. Make sure your application is clear, concise, and free of jargon. We want to see how well you can convey information effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Abacus Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and any relevant hardware troubleshooting techniques. Be ready to discuss your experience with these tools, as well as how you've used them to solve client issues in the past.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for a client. Prepare to share specific stories that highlight your ability to communicate effectively and resolve issues promptly.
✨Be Ready to Multi-task
In this position, you'll need to juggle multiple client requests at once. During the interview, demonstrate your ability to prioritise tasks and manage time efficiently. You might even want to mention any tools or methods you use to stay organised.
✨Emphasise Teamwork and Flexibility
This job requires collaboration and adaptability. Be prepared to discuss how you've worked with teams in the past and how you handle changes in your work schedule or duties. Showing that you're a team player will definitely impress the interviewers.
