Office and Facilities Manager

We’re looking for a proactive and people-focused Office & Facilities Manager, based on‑site in our London office full‑time, who’s passionate about creating an exceptional and scalable workplace experience. While London will be your primary base, you will also have oversight of the Edinburgh office, and involvement with our Kent office. The role requires regular travel to all three sites. This is a broad and evolving role that blends facilities management, office operations, event planning, and employee experience across multiple locations. The role will flex between operational delivery and project‑based work depending on office utilisation and business needs.

Current Context: Our London office is operating below typical capacity while we complete recovery and improvement works following a recent disruption. Our goal is to have this person join us by the end of August or early September. This presents an opportunity for the successful candidate to play a key role in shaping, optimising, and preparing our workplace for future growth and increased occupancy. The nature of this role will vary depending on office utilisation, with periods of high activity alongside quieter periods where the focus may shift to projects, improvements, and longer‑term initiatives. We are looking for someone who enjoys this balance and is comfortable working both reactively and proactively.

Key Responsibilities:

• Office Operations: Lead the day‑to‑day operations of our London office (main base), ensuring a professional, welcoming, and efficient environment. Extend this leadership to the Edinburgh office, maintaining consistent standards across all sites.
• Front‑of‑House Duties: Be the first point of contact for staff and visitors in London. Oversee similar functions in Edinburgh through regular on‑site presence and coordination.
• Facilities Management: Manage relationships with vendors, contractors, and building management across designated offices. Ensure service contracts are upheld and spaces are maintained to a high standard.
• Workplace Experience, Improvements and Projects: Lead office improvement and optimisation initiatives, particularly in preparation for increased office usage, standardise processes across sites and identify opportunities for improvement.
• Event & Meeting Support: Coordinate logistics for meetings, training sessions, and internal events across sites, including setup and catering needs.
• Office Supplies & Equipment: Oversee stock and budgets for office supplies, ensuring consistency across communal areas across locations.
• Onboarding & Offboarding: Manage office access and building pass administration for all UK offices in collaboration with local support where applicable.
• Health & Safety: Serve as team lead for health and safety across all locations, ensuring compliance and best practice.
• Holiday & Absence Cover: Provide in‑person support to Kent and Edinburgh offices as needed during periods of leave or absence.
• HR & SLT Support: Support HR and the Senior Leadership Team with administrative tasks, travel bookings, and occasional ad‑hoc projects.

What We’re Looking For:

• Proven experience in a similar multi‑site office or facilities management role, ideally with London as a central base.
• Ability and willingness to travel regularly between London, Kent, and Edinburgh.
• A self‑starter, someone who actions what needs to be done and takes ownership of the space.
• Excellent written and verbal communication skills, ensuring clear and timely communication on office and facilities matters.
• Highly organised with the ability to manage multiple priorities independently.
• A hands‑on, can‑do attitude.
• Excellent problem‑solving skills and initiative to address challenges proactively.
• Strong interpersonal skills and the ability to build relationships across all levels.

Bonus Points (Desirable But Not Essential):

• Experience organising corporate events or team socials.
• Familiarity with health and safety compliance within a multi‑office environment.

Why Join Us?

We’re a growing company, and this role offers strong opportunities for growth and development for the right candidate. We believe an office is more than just a place to work—it’s where culture, collaboration, and community thrive. If you’re passionate about making spaces work for people and want to be a central part of a growing, values‑led organisation, we’d love to hear from you.