At a Glance
- Tasks: Lead and manage installation and service operations across the UK.
- Company: Established business in Milton Keynes with a strong reputation.
- Benefits: Competitive salary up to £44,000 and opportunities for growth.
- Other info: Dynamic role with a focus on strategic growth and hands-on delivery.
- Why this job: Be a key player in driving service revenue and project success.
- Qualifications: 5-10 years in service/installation management and strong project management skills.
The predicted salary is between 44000 - 44000 € per year.
Our client, a well established and highly successful locally based business, are looking for an experienced Installation Service Manager to take ownership of their UK-wide service, maintenance, and installation operations.
Role Overview
This is a commercially focused and operational role responsible for developing and growing profitable service and maintenance revenue streams, while ensuring the successful delivery of all installation and service contracts from order receipt through to client sign-off.
As the Installations Service Manager, you will manage the full lifecycle of projects and build a reliable, scalable subcontractor network across the UK.
Key Responsibilities
- Develop and implement a strategy to grow profitable service and maintenance contracts
- Work closely with UK Sales to drive service contract revenue with key customers
- Build and manage a nationwide subcontractor network for installation and maintenance
- Take full responsibility for project delivery, from sales order to completion and client sign-off
- Manage subcontractors, including training, performance, and compliance
- Lead project management of roll-out programmes, particularly large-scale installations
- Conduct site surveys, define specifications, and attend pre-installation meetings
- Negotiate pricing and control installation and service costs vs revenue
- Develop and manage call-out procedures for maintenance contracts
- Ensure compliance with health & safety regulations, including CDM requirements
- Produce monthly reporting on cost performance and delivery metrics
Key Requirements
- 5-10 years' experience in a similar service/installation or contracts management role
- Proven experience in selling and managing service/maintenance agreements
- Strong project management experience, particularly with multi-site rollouts
- Experience building and managing subcontractor/service networks
- Ability to manage costs vs revenue and drive profitability
- Strong communication skills with both customers and site contacts
- Solid understanding of on-site Health & Safety requirements (CDM regulations)
- Ability to read and interpret technical/site drawings
- CITB certification (preferred) and a full UK driving licence
- Good working knowledge of Microsoft Office, particularly Excel
Key Attributes
- Commercially aware with strong negotiation skills
- Highly organised and capable of managing multiple projects simultaneously
- Confident communicator, both internally and externally
- Able to work effectively under pressure in a fast-paced environment
- Proactive, energetic, and solution-oriented
This role is critical to supporting continued growth in service and installation operations, so we are looking for candidates who bring both strategic thinking and hands-on delivery experience.
Installation Service Manager (Milton Keynes) employer: Abacus Consulting
Join a well-established and highly successful business in Milton Keynes as an Installation Service Manager, where you will thrive in a dynamic work culture that values innovation and collaboration. With competitive salary offerings up to £44,000, this role provides excellent opportunities for professional growth and development, alongside a supportive environment that encourages proactive problem-solving and effective communication. Enjoy the unique advantage of managing a nationwide subcontractor network while contributing to the company's continued success in service and installation operations.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Service Manager (Milton Keynes)
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can land you that Installation Service Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and subcontractor networks. We suggest doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! Bring along examples of past projects where you’ve successfully managed service contracts or installations. We want to see how you’ve driven profitability and handled challenges in real-life scenarios.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind. We recommend mentioning something specific from the conversation to show your genuine interest in the role.
We think you need these skills to ace Installation Service Manager (Milton Keynes)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your project management experience and any relevant service/installation roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Installation Service Manager role. Share specific examples of your past successes in managing service contracts and leading projects.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to engage with both customers and subcontractors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Abacus Consulting
✨Know Your Stuff
Make sure you thoroughly understand the role of an Installation Service Manager. Brush up on your project management skills, especially around multi-site rollouts, and be ready to discuss how you've successfully managed service and maintenance contracts in the past.
✨Showcase Your Network
Be prepared to talk about your experience building and managing subcontractor networks. Highlight specific examples where you've trained or improved performance, as this will demonstrate your ability to lead and manage teams effectively.
✨Demonstrate Commercial Awareness
Since this role is commercially focused, come armed with examples of how you've driven profitability in previous positions. Discuss your negotiation skills and how you've managed costs versus revenue to achieve successful outcomes.
✨Health & Safety Savvy
Familiarise yourself with health and safety regulations, particularly CDM requirements. Be ready to discuss how you've ensured compliance in past projects, as this is crucial for the role and shows your commitment to safety on site.
