At a Glance
- Tasks: Lead operations in supported living services, ensuring high-quality care and compliance.
- Company: Join Abacus Care & Support, a values-driven organisation focused on people.
- Benefits: Competitive salary, supportive leadership, and the chance to make a real difference.
- Other info: Inclusive interview process with opportunities for growth and development.
- Why this job: Shape the future of care and inspire teams to deliver outstanding outcomes.
- Qualifications: Senior management experience in adult social care and strong leadership skills.
The predicted salary is between 65000 - 80000 £ per year.
At Abacus Care & Support, the people we support are at the heart of everything we do. We are seeking an experienced and driven Head of Operations to lead our supported living services and help shape the future of high-quality, person-centred care.
The Role
As Head of Operations, you will lead a portfolio of services, ensuring outstanding care delivery, strong operational performance, and full regulatory compliance. You will play a pivotal role in driving quality, growth, and continuous improvement across the organisation.
Additional Information
- Full-time (40 hours per week)
- Regional role with travel across London & the Home Counties
- On-call responsibilities as part of the leadership team
- Full UK driving license required
Key Responsibilities
- Lead Service Delivery – Ensure safe, high-quality, person-centred support that delivers meaningful outcomes across all services
- Drive Performance & Quality – Monitor KPIs, service standards, and outcomes, implementing improvement strategies where needed
- Strategic Leadership – Contribute to organisational strategy, growth planning, and service development initiatives
- Lead & Develop Teams – Inspire and support Registered Managers to build high-performing, values-driven teams through coaching, supervision, and performance management
- Financial Oversight – Manage budgets, occupancy, and financial performance, identifying efficiencies and growth opportunities
- Regulatory Compliance – Ensure full compliance with CQC standards, safeguarding responsibilities, and all relevant legislation
- Quality Assurance & Auditing – Oversee audits, inspections, and governance frameworks to maintain and improve service quality
- Risk Management – Identify, assess, and mitigate operational risks while supporting positive risk-taking for people using services
- Stakeholder Engagement – Build strong relationships with commissioners, local authorities, health partners, families, and external stakeholders
- Workforce Planning – Oversee recruitment, retention, training, and workforce capability across services
- Incident & Safeguarding Oversight – Ensure effective management, reporting, and learning from incidents and safeguarding concerns
- Growth & Development – Support business development, new service mobilisation, and commissioning opportunities
- Cross-Functional Collaboration – Work closely with HR, Finance, Quality, and Senior Leadership Team to deliver organisational objectives
- On-Call Leadership – Provide senior operational support, including participation in out-of-hours on-call rota
About You
We’re looking for a confident, strategic leader who brings:
- Significant senior management experience in adult social care
- Proven success managing multi-site services and leading Registered Managers
- Strong understanding of CQC regulations, safeguarding, and compliance
- Experience managing budgets and financial performance
- Excellent leadership, communication, and problem-solving skills
- A passion for delivering outstanding outcomes for people with complex needs
Qualifications
- NVQ Level 5 (or equivalent) in Health & Social Care / Leadership (or working towards)
- Relevant professional or management qualifications desirable
Why Join Abacus?
- Be part of a values-led organisation where people truly come first
- Opportunity to shape and grow high-quality services
- Work alongside a passionate and supportive leadership team
- Make a genuine difference in the lives of the people we support
We are committed to making our interview process inclusive and accessible. If you require any reasonable adjustments to support you during the interview, please let us know, whether that’s adjustments to the interview format, timing, or anything else, and we’ll be happy to accommodate.
Ready to lead, inspire, and make an impact? Apply now or get in touch to learn more.
Head of Operations in Letchworth employer: Abacus Care & Support
At Abacus Care & Support, we pride ourselves on being a values-led organisation that prioritises the well-being of both our employees and the individuals we support. As the Head of Operations, you will have the opportunity to lead a dedicated team in delivering high-quality, person-centred care while benefiting from a supportive work culture that fosters professional growth and development. With a commitment to inclusivity and a focus on making a genuine difference, Abacus offers a rewarding environment for those looking to make an impact in the field of adult social care.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Letchworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Head of Operations role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company thoroughly, understand their values, and think about how your experience aligns with their mission. Practise common interview questions and be ready to showcase your leadership skills and strategic thinking.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Head of Operations in Letchworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Operations role. Highlight your experience in adult social care and how it aligns with our values at Abacus Care & Support.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've inspired teams and driven performance in previous roles. This is your chance to shine!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Abacus Care & Support
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of Head of Operations. Familiarise yourself with Abacus Care & Support's mission and values, as well as the key responsibilities outlined in the job description. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led teams or managed multi-site services. Highlight your ability to inspire and develop others, as well as your strategic thinking when it comes to driving performance and quality. This is your chance to shine as a confident leader!
✨Understand Compliance Inside Out
Since the role involves ensuring regulatory compliance, brush up on CQC standards and safeguarding responsibilities. Be ready to discuss how you've navigated compliance challenges in the past and what strategies you've implemented to maintain high-quality care delivery.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation’s future plans, team dynamics, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
