At a Glance
- Tasks: Lead operations and ensure high-quality, person-centred care across services.
- Company: Join Abacus Care & Support, a values-driven organisation focused on people.
- Benefits: Competitive salary, supportive leadership, and the chance to make a real difference.
- Other info: Inclusive interview process with adjustments available for all candidates.
- Why this job: Shape the future of care and inspire teams to deliver outstanding outcomes.
- Qualifications: Significant experience in adult social care and strong leadership skills.
At Abacus Care & Support, the people we support are at the heart of everything we do. We are seeking an experienced and driven Head of Operations to lead our supported living services and help shape the future of high-quality, person-centred care.
The Role
As Head of Operations, you will lead a portfolio of services, ensuring outstanding care delivery, strong operational performance, and full regulatory compliance. You will play a pivotal role in driving quality, growth, and continuous improvement across the organisation.
Additional Information
- Full-time (40 hours per week)
- Regional role with travel across London & the Home Counties
- On-call responsibilities as part of the leadership team
- Full UK driving licence required
Key Responsibilities
- Lead Service Delivery – Ensure safe, high-quality, person-centred support that delivers meaningful outcomes across all services
- Drive Performance & Quality – Monitor KPIs, service standards, and outcomes, implementing improvement strategies where needed
- Strategic Leadership – Contribute to organisational strategy, growth planning, and service development initiatives
- Lead & Develop Teams – Inspire and support Registered Managers to build high-performing, values-driven teams through coaching, supervision, and performance management
- Financial Oversight – Manage budgets, occupancy, and financial performance, identifying efficiencies and growth opportunities
- Regulatory Compliance – Ensure full compliance with CQC standards, safeguarding responsibilities, and all relevant legislation
- Quality Assurance & Auditing – Oversee audits, inspections, and governance frameworks to maintain and improve service quality
- Risk Management – Identify, assess, and mitigate operational risks while supporting positive risk-taking for people using services
- Stakeholder Engagement – Build strong relationships with commissioners, local authorities, health partners, families, and external stakeholders
- Workforce Planning – Oversee recruitment, retention, training, and workforce capability across services
- Incident & Safeguarding Oversight – Ensure effective management, reporting, and learning from incidents and safeguarding concerns
- Growth & Development – Support business development, new service mobilisation, and commissioning opportunities
- Cross-Functional Collaboration – Work closely with HR, Finance, Quality, and Senior Leadership Team to deliver organisational objectives
- On-Call Leadership – Provide senior operational support, including participation in out-of-hours on-call rota
About You
We’re looking for a confident, strategic leader who brings:
- Significant senior management experience in adult social care
- Proven success managing multi-site services and leading Registered Managers
- Strong understanding of CQC regulations, safeguarding, and compliance
- Experience managing budgets and financial performance
- Excellent leadership, communication, and problem-solving skills
- A passion for delivering outstanding outcomes for people with complex needs
Qualifications
- NVQ Level 5 (or equivalent) in Health & Social Care / Leadership (or working towards)
- Relevant professional or management qualifications desirable
Why Join Abacus?
- Be part of a values-led organisation where people truly come first
- Opportunity to shape and grow high-quality services
- Work alongside a passionate and supportive leadership team
- Make a genuine difference in the lives of the people we support
We are committed to making our interview process inclusive and accessible. If you require any reasonable adjustments to support you during the interview, please let us know, whether that’s adjustments to the interview format, timing, or anything else, and we’ll be happy to accommodate.
Ready to lead, inspire, and make an impact? Apply now or get in touch to learn more.
Head Of Operations in Letchworth Garden City employer: Abacus Care & Support
At Abacus Care & Support, we pride ourselves on being a values-led organisation that prioritises the well-being of both our employees and the individuals we support. As the Head of Operations, you will have the opportunity to lead a dedicated team in delivering high-quality, person-centred care while benefiting from a supportive work culture that fosters professional growth and development. With a focus on making a genuine difference in the lives of those we serve, this role offers a rewarding career path in a dynamic environment across Letchworth Garden City and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Operations in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Head of Operations role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their mission. Practise common interview questions and be ready to showcase your leadership skills and strategic thinking.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Head Of Operations in Letchworth Garden City
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in adult social care and leadership. We want to see how your skills align with the role of Head of Operations, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion:Let your enthusiasm for person-centred care shine through in your application. We’re looking for someone who genuinely cares about making a difference, so share any personal experiences or motivations that drive you in this field.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your qualifications and experiences, as we appreciate clarity and directness in communication.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abacus Care & Support
✨Know Your Stuff
Before the interview, dive deep into Abacus Care & Support's mission and values. Understand their approach to person-centred care and be ready to discuss how your experience aligns with their goals. This shows you’re not just interested in the role, but also in the organisation’s ethos.
✨Showcase Your Leadership Skills
As a Head of Operations, your leadership style is crucial. Prepare examples of how you've successfully led teams, managed multi-site services, and driven performance improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Be Ready for Compliance Questions
Given the importance of CQC regulations and safeguarding in this role, brush up on your knowledge of these areas. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach regulatory challenges at Abacus.
✨Engage with Stakeholders
Stakeholder engagement is key in this position. Think about your past experiences working with local authorities, health partners, and families. Prepare to share specific examples of how you’ve built strong relationships and collaborated effectively to achieve positive outcomes.
