HR Manager in Letchworth Garden City

We are seeking an experienced HR Manager to lead all human resources operations within our Care organisation. Your efforts will be instrumental in maintaining a compliant, safe, and enriching workplace, which directly impacts the delivery of excellent, holistic care and support. The HR Manager will be responsible for overseeing all aspects of human resources, including recruitment, employment compliance, employee relations, performance management, compensation and benefits, training, and talent development. This role will be instrumental in ensuring that our workforce is engaged, motivated, and aligned with our organisational goals. You will be required to work autonomously at times as well as part of a team. You will set an example for all staff and be an ambassador for the Company.

Duties

• Recruitment and Selection: Develop and implement effective recruitment strategies to attract and hire qualified staff. Focus on building meaningful relationships with education and vocational establishments to generate a talent pipeline. Work alongside the marketing team to create and deliver targeted campaigns to promote the company through the right recruitment channels. Monitor the effect of vacancies within the service to minimise financial risk. Lead on workforce planning to ensure the organisation has the right people, skills, and structure to meet current and future service needs, including succession planning for key roles.
• Employee Relations: Foster positive employee relations through open communication and regular feedback. Address employee concerns and complaints promptly and professionally. Manage performance issues and disciplinary actions in a fair and consistent manner. Promote open communication and help maintain positive working relationships when issues arise.
• Performance Management: Ensure performance expectations and goals are identified and reviewed for all employees. Conduct regular supervisions with direct reports and read all supervisions conducted by colleagues, including the Registered Manager/Service Manager, to identify any trends and take appropriate action. Develop and implement performance improvement plans for underperforming employees. Identify opportunities to recognise and reward high performance through non-financial incentive programs and other recognition methods.
• Training and Development: Identify training needs for all employees, including mandatory training and development opportunities. Maintain accurate records of training and certifications. Encourage professional development and career advancement. Regularly report on training compliance. Be alert to opportunities for effective budget changes and commercial growth.
• Compliance and Risk Management: Ensure compliance with all relevant employment laws and regulations, including health and safety standards. Conduct regular audits and risk assessments to identify and mitigate potential risks. Maintain ownership of all HR policies, ensuring regular review, legislative compliance, and effective implementation across the organisation.
• Employee Benefits and Compensation: Administer employee benefits programs, such as the EAP scheme and paid time off. Identify any additional benefit schemes that would be applicable to the business through local government bodies or local retailers, i.e. additional training, or discounts for local retailers. Overall responsibility to manage payroll and ensure accurate and timely payment of wages and taxes, working alongside the HR Admin & Payroll Officer and Company Accountants. Conduct salary and compensation reviews to ensure competitive pay and benefits.
• HR System & Data Compliance: Be accountable for the daily running of the HR Systems. Conduct regular audits of HR People Data to ensure compliance. Conduct regular ID, Proof of Address, and RTW Checks. Comply with legislation and codes of practice with regards to confidentiality of information, including Data Protection and GDPR.
• Service Acquisition & Change Management: Support with due diligence requirements for any service acquisitions. Lead on any TUPE responsibilities as determined through any service acquisition. Provide all relevant people compliance data for new service submissions. Support and lead people-related change initiatives, ensuring effective consultation, communication, and risk management.
• Other Responsibilities: Act as a trusted advisor and coach to managers, building management capability in people management, employment law, and best practice. Be committed to improving and developing the company and the environment we work in. Work closely with the Finance team to ensure accurate financial forecasting related to the HR function. Work closely with other head office functions to ensure collaboration on tasks where appropriate. Develop an appropriate system of escalation for employees and leaders. Monitor and manage absence, turnover, and wellbeing data, implementing proactive strategies to improve retention and workforce wellbeing. Contribute to creating a workforce who embrace the Company’s workplace values, including through induction, probation, regular supervision, appraisal, competency checks, continual learning and development, and performance reviews. Establish a culture of creative reflection, transparent communication, and constructive feedback within the Care Team. Lead employee engagement initiatives, including surveys, feedback mechanisms, and action planning to improve retention and morale. Support in facilitating constructive and collaborative team meetings (ensuring accurate records are kept) and support the Care Team to achieve the decided-upon outcomes. Line manage and develop HR Admin & Payroll Officer. Produce quarterly HR reports to go through with Company Directors. Keep abreast of changes in employment legislation and case law, advising the organisation on risks and best practice.
• Equality and Diversity: You will promote and embrace equality and diversity with staff and amongst People We Support. Promote a non-discriminatory culture, support individuals to exercise their rights. Undertake suitable training and keep informed with regards to Equality and Diversity legislation, policies, and procedures. Establish an environment of respect, listening, and communication.

We look forward to welcoming a dedicated professional who is passionate about human resources and committed to fostering an inclusive workplace environment.

Job Types: Full-time, Permanent

Salary: Up to £45,000 annually, based on experience

Benefits: Casual dress, Company pension, Free parking, On-site parking, Transport links, Potential to work from home (based on business need)

Schedule: Monday to Friday

Experience: Human resources: 3 years (required), Supervising experience: 2 years (required), Management: 1 year (required), Care industry: 2 years (required)

Work Location: Letchworth – 5 days per week.