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- Tasks: Support customers by managing finance contracts and ensuring smooth operations.
- Company: Join the dynamic team at Volvo Financial Services in Warwick.
- Benefits: Enjoy competitive pay, generous holidays, and wellness support.
- Why this job: Be part of a team that shapes sustainable transport solutions.
- Qualifications: Customer service experience is a plus; training provided.
- Other info: Flexible work culture with opportunities for personal growth.
The predicted salary is between 27000 - 45000 £ per year.
Location: Warwick, GB, CV34 5YA
Position Type: Professional
Working Hours: 37.5 hours a week, 8:30 AM - 4:30 PM - 12 Months FTC
If you are looking to become an administration professional with excellent communication and relationship-building skills, then this is the opportunity for you! Join the accomplished team at Volvo Financial Services (VFS) as a Customer Service Representative located in Warwick. At VFS, we specialise in providing financial solutions that empower our customers in the automotive industry. Our dynamic team oversees the administration of finance contracts for customers purchasing Volvo Group products, which encompass trucks, buses, and construction equipment.
As part of this dedicated team, your role will involve:
- Inputting new contract information into our systems
- Meticulously reviewing necessary documentation
- Activating contracts
- Managing any contract changes that arise during their lifespan
What we can offer:
- Professional growth and development: Access various training and development opportunities to enhance your skills and knowledge.
- Pension scheme: We offer a matched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service cover.
- Medical Insurance: Benefit from access to Bupa Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service and bank holidays.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts and on-site Gym.
- Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
As a Customer Service Representative, you will be the primary point of contact for our valued customers within VFS. Your duties will range from addressing customer queries to executing a diverse array of tasks that ensure the smooth operation of our financial services. Our team takes pride in its flexibility and enthusiasm for learning, as we strive to maintain in-depth knowledge about our processes, customers, and products.
Your responsibilities include:
- Input new contract information accurately into our systems.
- Conduct thorough checks on required documentation to ensure accuracy.
- Activate contracts in compliance with established procedures.
- Manage and process changes to contracts during their lifecycle.
- Engage with customers via email to provide comprehensive support.
- Execute a variety of tasks, ensuring each day brings new challenges and opportunities.
- Cultivate a flexible approach to tasks and a keen willingness to learn.
Who are you?
- Experience of customer service and administration is desirable, although full training will be provided.
- Strong communication skills and the ability to build rapport.
- Detail-oriented with the capacity to manage documentation accurately.
- A flexible mindset and eagerness to acquire and retain knowledge.
- Proficient in handling customer inquiries over email.
- Enthusiastic and adaptable approach to tasks and challenges.
- Experience using systems and MS Office 365.
Apply now for the opportunity to join the Volvo Group!
We value your data privacy and therefore do not accept applications via mail.
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity. Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
Customer Service Representative 12 Month Fixed Term Contract in Warwick employer: AB Volvo
Contact Detail:
AB Volvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative 12 Month Fixed Term Contract in Warwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Volvo Financial Services. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Service Representative. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your communication skills! Since this role is all about customer interaction, be ready to demonstrate your ability to engage effectively. Use examples from past experiences where you’ve successfully resolved issues or built rapport with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Representative 12 Month Fixed Term Contract in Warwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and administration skills. We want to see how you can bring your unique flair to our team at VFS!
Show Off Your Communication Skills: Since you'll be the primary point of contact for our customers, it's essential to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Be Detail-Oriented: Attention to detail is key in this role, especially when managing documentation and contracts. Make sure your application is free from errors and showcases your meticulous nature.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at AB Volvo
✨Know the Company Inside Out
Before your interview, take some time to research Volvo Financial Services. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Practising clear and concise responses will help you shine during the interview.
✨Be Detail-Oriented
Since the role involves managing documentation and contract information, highlight your attention to detail. Bring up specific instances where your meticulousness made a difference in your previous roles. This will reassure the interviewers that you can handle the responsibilities of the job.
✨Demonstrate Flexibility and Willingness to Learn
The job description emphasises a flexible mindset and eagerness to learn. Be ready to discuss how you've adapted to new challenges in the past and express your enthusiasm for acquiring new skills. This will align perfectly with the team’s culture at VFS.
